Account Development Manager

Scope and Responsibility:

 

The Account Development Manager (ADM) position is responsible for the ongoing client relationship, beginning with the implementation of the purchased electricity service.  The individual must focus on providing outstanding customer service while increasing the long-term value from the client. The ADM will develop, cultivate and manage relationships within a set client base as well as work collaboratively with StarTex Power’s Sales, Marketing and Customer Service department with the end goal of generating interest and demand for StarTex Power’s electricity service and deliverables.

 

Success would be a result of this position’s ability to:

 Effectively collaborate with directors/managers of all departmentsMust be able to quickly roll out new initiatives (as directed) and get staff in line with expected goalsMeet and exceed all of the established standards and SLAs Identify new diagnostic measurements to improve service quality

 

Duties:Act as the first point of contact for our Fortune 1000 customers. Conduct qualifying discussions and schedule online/phone demonstrations/training of our internal systems.Performing Welcome CallsVisiting clients (some travel is required).Work collaboratively with sales team to design account penetration strategies. Work with existing contacts to generate additional business. Perform contract renewals with existing clients.Maintain current knowledge of StarTex Power’s and key competitors' products, solutions, customers and competitive differentiators. Identify and analyze processes to ensure continuous improvement, make and implement recommendations.Ensure the achievement of service deliverables and customer satisfactionAnalyze reporting and make recommendations to improve efficiency and effectivenessCommunication and follow up to insure all teams are fully informed of all new information related to products, procedures, customer needs and STP related issues, changes or actions

 

Qualifications required:

 Understanding of the deregulated electricity market is required.Must possess knowledge of the Public Utility Commission Customer Protection Rules as well as ERCOT and TDSP guidelines.Understanding of how to track and implement meter installation schedules and power related construction needs.Proven background managing multiple assignments effectivelyExcellent communication and interpersonal skills requiredExcellent problem solving, analytical and customer service skillsAbility to plan, prioritize and organize effectivelyProficiency in Microsoft Office (especially Excel and Access) and other related softwareAbility to work weekends, holidays and “on call”Must be aggressive and goal oriented person with high personal drive, integrity and energy Strong time management, organizational and decision-making skills Superior verbal and written communication skills Have exceeded goals and quotas consistently in previous positions Comfortable with spending extensive time on the phone daily Basic understanding of marketing and marketing research Team player Bachelor's degree preferred