Controls Technician Sr

Johnson Controls is a world-class employer where ingenuity and excellence are welcome. As a diversified, industrial growth company, we have achieved increased sales for 61 consecutive years. And we do everything possible to value, challenge and reward our employees. Our people enjoy working for a successful company that offers leadership development from within, a commitment to diversity and inclusion, competitive salaries and benefits – and more. At Johnson Controls, you’ll be challenged to innovate and encouraged to apply your talent and knowledge. And you will be well-rewarded for delivering results.A U.S. Fortune 70 company, Johnson Controls is a global leader in creating smart environments, and bringing ingenuity to the places where people live, work and travel. We design and produce automotive interiors that help make the driving experience more comfortable, safe and enjoyable. Products and services from Johnson Controls also enhance the comfort, safety and energy-efficiency of buildings. We also are the world’s leading supplier of batteries used in automobiles, including conventional cars and trucks, as well as hybrid-electric vehicles. Johnson Controls has been recognized consistently as one of the world’s best-managed companies. Editors at Forbes magazine recently had this to say about our company: “Johnson Controls’ growth and profitability qualify it squarely for our list of the best-managed companies in the United States.”The global Johnson Controls community includes more than 140,000 employees in 75 countries and six continents. Enabling our people to develop, succeed and excel – and ensuring their health, safety and well-being – are critically important to us. We value teamwork, integrity and diversity. And we welcome anyone who shares our commitment to ingenuity and excellence.EOE/AA EmployerUnder minimal supervision, conducts preventive maintenance, repair, installation, and commissioning and general servicing of systems (including detailed troubleshooting of systems).  Responsible for high levels of customer satisfaction through direct, on site, customer interface.  With a high level of complete technical competence, mentors control technicians, service technician and mechanical technicians on building automation activities. Properly completes required project and service documentation. PRINCIPAL DUTIES: Diagnoses and repairs complex control systems malfunctions requiring extensive knowledge of a variety of electronic or digital controls systems and ability to test and write modifications in multiple languages of systems software. Consults with the customer through data gathered and site assessments.  Provides field proposals for retrofits, upgrades and or enhancements to existing equipment. Assists sales by providing technical recommendations for sales leads. Manages assigned work to meet professional and efficient execution of time and customer satisfaction.  Reports problems or changes to management immediately.  Interfaces with branch manager, service manager, service project manager or subcontractors on projects to coordinate activities as required in an ethical and professional manner. Provides sketches of field changes and discrepancies for engineering corrections and drawings.  May assist with job layouts and bid proposals. Communicates with customer upon arrival and before leaving the work site.  Ensures high levels of customer satisfaction.  Meets regularly with customer to become familiar with operating problems.  Keeps customer informed on the nature of service provided, outstanding issues and recommends system enhancements, upgrades, and or replacement.  Promotes the sale of add-on work. Adheres to all Johnson Controls and customer safety standards. Provides safety leadership and instruction to all controls technicians in the branch. Provides safety awareness while working on site with Johnson Controls  subcontractors . Trains the customer in control systems operations.  Delivers manuals and documentation to the customer for training needs as required. Provides mentorship for certification of Controls Technicians and Service Technicians on complex building automation systems.  Coaches, supports and trains mechanical workforce on non-complex, non-critical equipment. Compiles job documentation, such as certificate of completion, customer training form, training certificates and punch lists. Conducts extensive self study (reading, research and practice) to improve and maintain technical proficiency in company's product lines.  Completes certifications as required by the company. ADDITIONAL DUTIES: Other duties related to the commissioning and servicing of building controls and facilities management systems and energy management systems as assigned.Vocational School four year program graduate or an Associates degree in electronics, mechanical systems, computer technology, air conditioning or similar field.  Degree may be offset by two years experience in servicing electronic and or mechanical systems.  Five to seven years of increasingly responsible experience in servicing electronic control and HVAC equipment. Ability to coordinate the work of others on multiple job sites.  Effective interpersonal skills to represent the company to customers and other outside contacts in an ethical and professional manner.  Possesses the ability to explain technical information to technical and non-technical people. Must have experience in writing as well as demonstrated understanding of computer programs and software applications as related to the HVAC Industry.