Operations Manager

   Location:       Grass Valley, CA 95945   Status:      Full Time, Employee    Experience:       5+ to 7 Years   Career Level:      Manager (Manager/Supervisor of Staff)    Education:       Bachelor's Degree At Suburban Propane, our employees' commitment to serve our community has made us a leader in the energy business. Now we need your energy to help us continue to deliver the high level of satisfaction and service that our customers expect and deserve! Suburban Propane (NYSE-SPH) is a nationwide marketer and distributor of a diverse array of energy-related products and services designed to meet the energy needs of our customers. Suburban operates in 10 geographic regions throughout the country, serving over 1.1 million customers. Suburban's Grass Valley, CA location is a thriving and fast-paced market, driven by dynamic leadership and fluid teamwork. Our Customer Service Center (CSC) Managers are enthusiastic, customer-focused, and business-oriented. Reporting directly to the Regional General Manager, the CSC Manager's primary responsibility is to plan and supervise the day-to-day operations of the Grass Valley CSC. This includes, but is not limited to, managing the product distribution, storage, and sales and service activities while enhancing profitable customer relationships. PRIMARY ACCOUNTABILITIES Managing the CSC Staff: interviewing, hiring, directing activities, coaching, training, appraising performance, and disciplining Managing all aspects of the location profit and expense activity: sales, inventory, fleet, staffing, maintain customer base, and generate new business Providing oversight for all customer contact: implementing standard customer service procedures EDUCATIONAL/FUNCTIONAL REQUIREMENTS BS in Business Management with a minimum of 5 years business and/or operational experience Delivery and/or distribution, sales, and general management experience desired Exceptional written and interpersonal communication skills Ability to provide strong leadership through coaching and mentoring with a focus on customer service Ability to motivate employees in a challenging and dynamic business environment **Customer service is paramount, but it isn't Suburban's only priority. We place great importance in serving our employees, and do so by offering a competitive salary with incentive potential and a comprehensive benefits package. For more information, please visit Suburban Propane's Careers site** So what do you think? Are you ready to join the Suburban Propane Team and Feel the Energy? SUBURBAN PROPANE DOT physicals, background checks and drug screens are performed as part of our pre-employment process. Suburban Propane is proud to be an Affirmative Action/Equal Opportunity employer in accordance with all applicable laws. EOE/M/F/D/V