Part-Time Customer Service Reps

 Part-Time Call Center Customer Service Representative function exLink(l){ var linkText = l.innerHTML; l.target='_blank'; l.href='http://www.careerbuilder.com/JobSeeker/Resumes/SubmitExternalApply.aspx?useframes=True&exappType=EL&lr=cbga_fm&jobdid=J8A3P56H54NFDM4SGQ1&companyname=Spherion+Staffing+Services&aourl='+escape(l.href); l.innerHTML=linkText l.onclick = '';if(isIE7()){openInNewWindow(l.href);}}function openInNewWindow(url) { //Only for IE7.var newWindow = window.open(url, '_blank'); newWindow.focus(); return false; }function isIE7(){var BO = new Object(); /*@cc_on BO["ie7"] = @_jscript_version == '5.7'; @*/ return(BO["ie7"])} Description This is a long term temporary part time position in a local call center.Position Summary: This position is responsible for communication with the customer regarding initiating and processing service orders, responding to billing inquiries, cashiering, and promoting company products and services. Bilingual Skills a PLUS. Position Responsibilities:· Respond to customer inquiries.  Maintain an acceptable login and call-answered volume to achieve predetermined goals and objectives.  Provide service to customers according to set call center standards and adhering to existing goals and objectives.  · Perform required actions to process service requests using established procedures and ensure that service requests are initiated, completed, and all billing and information systems are maintained.  Assist with training and work as a team player both within the work group and with other departments.· Resolve and document all revenue recovery situations.  Provide financial counseling to ensure bills/outstanding debts are current.· Maintain effective working relationships with employees and customers at all levels within company.  Ensure smooth operations, productive communications, and effective understanding during all interpersonal contacts.  Provide current and accurate information to all requesters courteously and in a timely manner.Required Qualifications:· High school diploma or the equivalent with courses in business math, business English, communications, human relations, and computer science. · Perform alpha and numeric data entry at 6,000 keystrokes per hour  · Perform at basic level in Microsoft Office Suite including Word and Excel. Desired Qualifications. Four (4) years’ experience in customer information services which included use of a computerized billing and information system.  Since 1946, Spherion has been helping talented individuals find rewarding job opportunities that drive excellence in their career. Through a network of 700 offices nationwide, we place 300,000 job seekers in fulfilling office professional, industrial and contact center positions every year. Put our career specialists to work for you!