Service Specialist II

TAC is a leading provider of building automation, security and energy solutions. With over 80 years of experience in the HVAC, building automation and security arenas, TAC employs more than 4,500 people worldwide, and has partners and branches in 80 countries. TAC's parent company, Schneider Electric is the world leader in automation and electricity management, with 92,000 employees worldwide and operations in 130 countries. Visit www.tac.com/us for more information. Job ID: 1769Position Title: Service Specialist II Working Location: US - Charlotte, NCEmployment Status: Full-Time RegularRequired Experience: 4 yearsRequired Education: High School DiplomaTravel Required: 10Job Description:This position is responsible for servicing complex Control system issues on time and to the customer’s satisfaction. These specialists will be responsible for troubleshooting and repairing customer systems, performing scheduled maintenance, performing warranty work. Responsible for analyzing customer needs and making suggestions regarding expanded product offerings to existing customersEssential Skills:- Prepare cost estimates for minor system modifications- Troubleshoot and repair complex customer systems- Develop and implement hardware selections and software applications for assigned customers- Manage scheduled maintenance agreements- Request and deliver material as required- Coordinate activities of subcontractors when necessary- Create, load, and test system databases- Coach and mentor junior level service personnel- Check out and start up control systems- Provide on-site training to customers as needed- Suggest system improvements, modifications, etc.- Perform warranty work- Complete documentation for assigned tasks- Work with sales personnel to develop multi-year customer system upgrade plans, including short- and long-term customer budgets and account plans- Engineer small projects including upgrades and enhancements- Other duties may be assigned.Additional Information: Travel Percentage: 10%