Customer Solutions Executive

Position:  Customer Solutions Executive

 

About SAGE

SAGE Electrochromics, Inc, is an award-winning, technologically advanced manufacturer of electronically tintable glass products for architectural applications. SageGlass® products are GreenSpec® listed, and were named one of the top 10 green buildings products of 2006 by Building Green magazine.  Energy-saving, productivity-enhancing SageGlass products will help make this world better for all. We nurture a high-involvement, employee-focused workplace culture.  The advanced energy performance and occupant comfort provided by SageGlass products has put SAGE in a high growth, expansion mode.  For more about SAGE, visit our website at www.sage-ec.com

 

Position Summary

The successful individual will lead the Customer Solutions (CS) group which provides project management of orders from quote through to field commissioning, technical service and support to internal and external customers as well as performing a customer service role.  This key leadership position is both an inward and outward facing role in the SAGE organization and is pivotal in the successful delivery of product to customers.  The position requires both proven leadership capability and a balance of technical skills, project management ability, attention to detail and excellent communication and relationship management capabilities.  As well as making key individual contributions, the successful individual will be required to lead and develop the CS group as the business rapidly grows, to deliver excellence in technical and customer service and successful project management.  The activities of the CS group include:Project Management for customer orders – involves communication and collaboration internal and external to the organization, development of custom project and production specifications, including wiring diagrams, coordination with subcontractors and other stakeholders, field service, installation and commissioning.  Provides key input into new product developments as it relates to integration and installation.Managing the order fulfillment process, including working with sales group to develop quotations, order processing, coordination with production, shipping coordination etc.  Proactive seeking out of ways to make this process more effective is required.In collaboration with Sales team, lead and manage projects through bid process.  Assist sales team and customers to optimize pricing at design development stage.  Draw alternative layouts and provide budget pricing scenarios.Thoroughly review specifications and edit/customize as necessary. During bid process identify and contact contractors (general, glazing & electrical) to communicate information to help them develop their bid.Provide technical services:  This includes providing technical advice and support to SAGE sales staff, independent sales reps and customers.  Answer CS line calls and provide training as needed.  Develop technical bulletins, instructions and guidelines.  Actively participate in industry groups developing standards and coordinate testing of the SageGlass® product.  Provide input and support product development activities.Develop building energy modeling capability for SAGE.  This is a capability that SAGE would like to bring in house to assist the sales group in demonstrating the benefits of SageGlass® product specific to individual projects.  Provide samples to sales group.

 

Requirements:12+ years work experience and track record of successful team and project leadership experienceAbility to communicate well internally and externally with customers and partners and to build strong relationships.Bachelors in Science or Engineering discipline.  Customer interface / customer service experience or track record in relationship building and management.High level of attention to detail.Ability to read (or to learn how to read) and understand architectural drawings and specifications.Work experience with a technical product / company a plus.Experience in glazing industry a definite plus.Building product manufacturer or construction company work experience a plusInternational experience is desired.Experience with CAD a plus.Experience with building modeling a plus.  Ability and desire to learn building modeling required.

 

Send resume to hr0601@sage-ec.com , or fax to 507.331.4851