Field Service Engineer-CNC

Mitsubishi Electric Automation, Inc. (MEAU) is part of a $40 billion global company servicing a wide variety of industrial markets with a family of automation products. MEAU supports the automation needs of North and Latin American customers with combined sales, marketing, service, repair, engineering, training, customer service, warehousing and manufacturing resources. This focused approach is being completed through a facility in Vernon Hills, IL. 

MEAU is seeking a Field Service Engineer in the Seattle/Portland area or surrounding areas to provide service and support to MEAU's outside equipment and manufacturers (OEM's), dealers, customers and users via telephone and/or on-site visits.

An out-of-area home/remote office location can be maintained in the Seattle/Portland area or surrounding areas. 

Position ResponsibilitiesProvide technical service and support to our customers, including: outside equipment manufacturers (OEM's), dealers, end-users, via:   On-site service at customer sites. In-House telephone support using an automated call distributor (ACD) network with heavy call volume.Communicate with customer (shop floor personnel, purchasing agent, OEM, owners, or shop attendant) to diagnose problems with computerized numerical controls (CNC's) systems, including: electro mechanical, operational, programming, electronic/electrical, and equipment problems. Install, program, service, rebuild and perform maintenance as necessary. Recommend additional services or the purchase of additional equipment to customers,determine, order and replace parts as necessary. Fine tune equipment controls to aide in operability at customer site based on the specific environmental conditions. Load/upload test software. Test and measure electronic components. Provide technical input/expertise to be incorporated into the expert computer system. Provide feedback to support business including: Service call feedback to Supervisor, using established database, phone and e-mail Design, diagnostic feedback to Technical Support department. Diagnostic feedback to Repair department.Instruct customers on proper usage and application of equipment. Repair or build test situations. Perform other job functions as assigned.

Travel Requirements80% travel based on customer demand, primarily within region: Western Region

Education, Skills and Experience BSEET or equivalent related experience. Mechanical aptitude. Hands-on knowledge of bolt meters, oscilloscopes and other tests/measuring equipment. Ability to read and understand direction and procedure manuals. Strong verbal and written communication skills to communicate with and maintain effective relationships with customers. Organizational skills for arranging travel plans and service call schedule. Ability to travel by car and plane to on-site service calls. Ability to be 'on call' to meet customers service needs as they arise. Ability to perform a hand-on role in industrial environment, including but not limited to; wearing of proper safety attire, maneuvering into tight locations, occasional heavy lifting and carrying, standing on hard surfaces and knowledgeable on electrical and mechanical tools for machine repairs. Team orientation. Computer proficiency-knowledge of MS Office (Outlook, Word, Excel). Experience in computerized numeric controls (CNC's) products preferred. Experience in motion controllers (AC and DC) and programmable logic controllers (PLC's) a plus. Experience in field service a plus.

We offer a business casual work environment, an excellent compensation program and benefits package including 401(k) plan, vision plan and tuition reimbursement.

For more information, visit our website at http://www.meau.com/

Submit resume and salary requirements to mail to:hr@meau.com?subject=Field%20Service%20Engineer-CNC%20(2007-028) . Please include Reference Code 2007-028 in the subject line of your email. 

We are an equal opportunity employer.

No third party agency resumes will be accepted.

No phone calls please.