CAE- Customer Service

ESSENTIAL DUTIES AND RESPONSIBILITIES:
*Answer customer calls, covering a full range of Comcast's services in a prompt and professional manner, obtaining all information necessary for resolution of transaction.

*Provides instantaneous resolution of customer inquiry when possible, by providing appropriate billing, service, program or maintenance information and by recording required information on assigned computer terminal.

*Prepares work orders for maintenance requests after determining if field visit is required and ensure appropriate follow-up procedures are followed.

*Considers customer request to disconnect or downgrade services and makes valid attempts to prevent adverse action.

*Generates appropriate written communication to subscriber and maintains required records, logs, and documentation relative to productivity standards.

*Serves as a sales representative to sell complete packages of existing cable and cable related services.

*Other duties as assigned.

Punctual, regular, and consistent attendance.

QUALIFICATIONS:

ESSENTIAL EDUCATION & EXPERIENCE: *High school diploma or the recognized equivalent, and three months to one year related experience and/or training; or equivalent combination of education and experience.

*Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.

*Ability to write routine correspondence.

*Ability to speak effectively to customers and employees of organization.

*Ability to calculate figures and amounts such as discounts, interest, commissions.

*PC knowledge including Windows based programs.

*Ability to work overtime, as needed.

Comcast is an EEO, AA, Drug-free workplace employer.

Comcast is an Equal Opportunity Employer

If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=500144-3-933