Documentation Specialist (Contract Position)

The Company:Ticketmaster is the world's leading ticketing company, operating in 20 global markets, providing ticket sales, ticket resale services, marketing and distribution through www.ticketmaster.com one of the largest e-commerce sites on the Internet; approximately 6,500 retail outlets; and 20 worldwide call centers.  Ticketmaster celebrated its 30th anniversary in 2006 and currently serves more than 9,000 clients worldwide across multiple event categories, providing exclusive ticketing services for hundreds of leading arenas, stadiums, performing arts venues, museums, and theaters.  In 2006, the company sold more than 128 million tickets valued at over $7 billion on behalf of its clients. Ticketmaster is headquartered in West Hollywood, California. Role:Ticketmaster is currently sourcing for a Documentation Specialist to support our Phoenix offices.  This is a contract position.   Specific Responsibilities Include: The Documentation Specialist position is responsible for producing accurate and detailed application documentation for Ticketmaster’s proprietary systems. You’ll interview software developers to gather information, coordinate meetings with published actions and minutes, and develop quality content for required documentation products. Products include installation guides, user guides, online help, troubleshooting guides and FAQ’s for both internal users and clients.  Also, you’ll create and maintain Help Files for applications; create and maintain custom application catalogs; prepare graphics and text for publishing end user guides; take meticulous notes during conference calls, meetings and publish upon corporate intranet.   Requirements:The successful candidate will have at least 3+ years experience in a technical environment. Excellent written/oral communication skills, time management and organizational skills, strong self-initiative and flexibility are a must. A solid knowledge of Visio, RoboHelp, Word and familiarity with other Microsoft Office Tools is required.  Samples of technical writing should be provided.  Competitive compensation and benefits package offered. Qualified applicants should apply online by sending their resume to JOBSW@TICKETMASTER.COM – PLEASE INDICATE “AT-AZ-DS” IN THE SUBJECT LINE.   Ticketmaster is committed to creating a diverse work environment and proud to be an equal opportunity employer. Due to the high volume of responses, we will only respond to those candidates that most closely match our requirements.  Thank you for your interest in Ticketmaster. Job Title: Documentation Specialist (Contract Position)Company: TicketmasterStatus: Full Time, Temporary/Contract/ProjectLocation: Phoenix, AZJob Category: Education/TrainingCompany: TicketmasterEmail: Apply by EmailJob Reference Code: AT-AZ-DS