Guest Services Representative

Guest Services Representative (.75 and .5 position available)

The Guest Services Representative is a front-line contact person for all guests visiting or inquiring about The Tech and promotes increased and repeat attendance by providing outstanding service. ResponsibilitiesOffer superior service to potential and actual guests to the museum according to established procedures. Greet and interact with guests enthusiastically and proactively. Provide general information about The Tech, its programs, IMAX Theater and exhibits courteously. Handle a large volume of in-person questions about The Tech, exhibits, programs, films, special events as well as the downtown San Jose area. Handle gallery and/or IMAX entry sales at the Admissions desk, Group entrance or Will Call desk, direct guests to correct location and handles tickets at entry and exit control points. Be knowledgeable about The Tech's mission, programs and exhibits and stay current with the functioning of the entire institution. Greet school groups by meeting teachers at buses outside the Group entrance, giving chaperone and student instructions to large groups in a busy and noisy environment and direct groups to their final destination withint the museum. Work collaboratively with other Guest Services staff, other museum staff and volunteers to provide an efficient and seamless experience for guests. Maintain high standards in general housekeeping to provide an inviting and friendly atmosphere. Staff and service guests at the IMAX Concessions stand by inventorying and stocking candy and beverage product, popping and serving popcorn and using the register system for cash handling. Ticket, escort and seat IMAX Theater guests and assist guests with special needs to ensure a smooth, safe and timely film experience. Coordinate seating and exiting of theater guests and explain concepts/ideas of IMAX technology to museum guests. Ensure the theater appearance is presentable for all film screenings by cleaning the theater in between shows. In the event of an emergency, assist with all necessary crisis management and follow directed procedures to ensure staff, volunteer and guest safety. Assist in other Museum Operations Group departments when needed. Other job-related duties as assigned RequirementsOne or more years of retail, sales, theater, museum and/or customer service experience. Outgoing, positive attitude and enthusiasm for working with the public and especially children. Excellent communication skills and professional phone manner. Ability to work as part of the Museum Operations Group team as well as accomplish work independently. Ability to adhere to The Tech's grooming guidelines and provide a professional appearance. Punctual with the ability to adhere to scheduled shifts. Accurate cash handling skills. Computer literate (Windows, Microsoft Office internet). Flexible availability including daytime, evenings, weekends and major holidays. Ability to stand for extended periods of time in both an indoor and outdoor environment. Ability to bend and lift repeatedly. Ability to safely lift up to 50 lbs. Prior experience with point-of-sale cash handling systems preferred. Prior experience in public speaking desired. Salary

$9.50 per hourHours

Part TimeApplication Procedure

Please send cover letter and resume with salary history to: The Tech Museum of Innovation, 201 South Market Street, San Jose, CA 95113-2008, Attn: Human Resources. Or, e-mail resume to jobs@thetech.org (text only -- do not send attachments.) FAX: (408) 279-7149. No phone calls please.

The Tech Museum of Innovation is an Equal Opportunity Employer with a strong commitment to diversity.