IT SUPPORT ASSOCIATE

JOB SUMMARY:

Configures, installs and maintains Windows and Macintosh desktop hardware and software in a networked environment. Logs user requests in helpdesk database and distributes them as necessary.  Provides support to all point-of-sale locations, which includes ticketing and food service.  Provides basic network troubleshooting and assists with server administration. Provides assistance and problem solving and basic computer training to all users.  Assists senior members of IT department, when needed.

 

RESPONSIBILITIES: Deploys new systems and rebuilds used systems with standardized software package while maintaining end user data and preference settings.  Provides the installation of department specific software packages and/or software settings on end user workstations, as well as repairs and maintains specific software. Inspects and determines causes of point of sale hardware and/or software failure.  Repairs and replaces damaged hardware and corrects damaged software settings. Provides routine maintenance and keeps inventory of point of sale hardware components, as well as software settings per department specifications. Performs basic network troubleshooting. Assists with server administration duties including the configuration and maintenance of Windows Server 2000, 2003 (with Active Directory) and Exchange Server 2003. Provides routine maintenance (software upgrades, security patches and installations, virus, spyware and adware removal). Maintains server backups; documents and improves backup processes as needed. Works a schedule which includes one weekend day in order to provide essential coverage for all retail point of sale locations and help desk support to weekend staff. Keeps helpdesk and inventory database up-to-date, in conjunction with other members of department.

 

EDUCATION:

§         Requires BA/BS degree or equivalent and 1 ½ - 3 years of related experience.

 

KNOWLEDGE, SKILLS AND ABILITIES: Participates in after-hours support as needed and on a rotational 'on-call' basis. Position requires good problem solving, communication and customer service skills. Hardware knowledge:  Windows and Macintosh desktop and laptop computers, mobile handheld devices and peripheral equipment such as laser jet printers, LCD projectors, basic network knowledge, point-of-sale hardware knowledge, and termination of Ethernet cabling. Experience with Microsoft XP, Vista, Office, Macintosh, Entourage, Symantec Anti-virus, Retrospect, Adobe products, Windows 2000/2003 Servers, Active Directory, Exchange Server preferred.

 

TO APPLY SEND RESUME AND COVER LETTER TO:

 

HUMAN RESOURCES

NEW ENGLAND AQUARIUM

CENTRAL WHARF

BOSTON, MA 02110-3399

E-MAIL: JOBS@NEAQ.ORG

 

AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER