Retail Field Representative (Part-time)

  The Company:Ticketmaster is the world's leading ticketing company, operating in 20 global markets, providing ticket sales, ticket resale services, marketing and distribution through www.ticketmaster.com one of the largest e-commerce sites on the Internet; approximately 6,500 retail outlets; and 20 worldwide call centers.  Ticketmaster celebrated its 30th anniversary in 2006 and currently serves more than 9,000 clients worldwide across multiple event categories, providing exclusive ticketing services for hundreds of leading arenas, stadiums, performing arts venues, museums, and theaters.  In 2006, the company sold more than 128 million tickets valued at over $7 billion on behalf of its clients. Ticketmaster is headquartered in West Hollywood, California. Role:  The Retail Field Representative provides a high level of service to all Retail Locations; responsible for making consistent visits to each location answering questions and problem-solving; developing professional relationships with store personnel and providing supplemental training as necessary; and completing field visit reports and performing any follow-up as needed. Quality Assurance responsibilities include supporting, training and assisting Retail Locations; providing customer service; assisting with questions; identifying marketing opportunities; delivering supplies and ticket stock; resolving problems as well as the general monitoring and reporting of Retail Location sales and activities while making sure TM standards are in effect.  Duties also include supporting and assisting Retail Locations through telephone customer service, handling customer complaints and problems, completing various daily office tasks, working with general reports and monitoring ticket center progress.   Will perform other administrative duties as assigned.   Qualifications:  Previous Ticketmaster or box office experience is preferred.   All applicants must have a H.S. Diploma or equivalent.    All applicants should have strong communication and organization skills, have excellent telephone etiquette, and be detail oriented and self-motivated.    Successful applicant will have Retail and Customer Service experience combined with the ability to perform in a fast-paced, dynamic work environment.    Knowledge of Microsoft Word and Excel preferred.    Successful candidate should have the ability to accommodate a flexible schedule, including evenings, weekends, and holidays.  Candidate must possess a valid Driver’s License and reliable transportation.    Candidate will be expected to use personal vehicle to conduct company business and will be reimbursed according to company policy. Benefits and salary:  This is a non-exempt part time position, which allows the employee to work 30 hours per week.  All employees (including part-time) age 21 or older are eligible to participate in the tax deferred 401(k) plan after 30 days of employment.  Competitive compensation and benefits package offered. Qualified applicants should apply online through the Ticketmaster career site on the following link: http://www.ticketmaster.com/careers/. Ticketmaster is committed to creating a diverse work environment and proud to be an equal opportunity employer. Due to the high volume of responses, we will only respond to those candidates that most closely match our requirements.  Thank you for your interest in Ticketmaster.  Job Title: Retail Field Representative (Part-time)Company: TicketmasterStatus: Part Time, EmployeeLocation: Braintree, MA 02184Job Category: Education/TrainingCompany: TicketmasterEmail: Apply by EmailJob Reference Code: RL-Braintree-020608