Account Representative (Collector)

Would You like to Join a Successful Growing Company?

Arrow Financial Services LLC continues to expand its call center at the Whitewater location. Due to continued growth, the Arrow team is seeking individuals who enjoy a pay for performance environment and welcome learning new skills. Fully paid training will acquaint team members with the fast-paced and professional atmosphere, while learning the keys to success. Individual performance is rewarded with incentives. Arrow is part of Sallie Mae (NYSE:SLM) family of companies, with over 12,000 employees nationwide. Arrow purchases and services consumer debt with over $16 billion in consumer debt under management.

*Applicants Must Apply Online and view complete Job Description*

Most of our full-time Account Representatives with 1 or more years of service are averaging a minimum of $16.00 per hour. You can earn even more with our base pay plus unlimited incentives....It’s up to you! Additional premiums paid for fluency in English and Spanish as well as 2nd Shift.


JOB SUMMARY:
The collector is responsible for performing collection activities in an effort to recover losses from assigned accounts for General Purchase or Premier business lines. Collectors will locate and communicate with debtors via the telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. Additionally, collectors will resolve issues of a non-routine nature as necessary as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, and federal and state regulations.
1. Communicate with debtors in regards to the repayment of their delinquent debt.
-Achieve assigned goals (fee, postdate, liquidation, and/or consolidation apps taken – specified by line of business)
-Make required number of phone calls daily as determined by management
-Profile debtors and obtain financial information. Update demographic and financial information on each call.
-Negotiate the best possible arrangements
- Proficiency with company telephone system while placing outbound calls and accepting inbound calls.
-Refer accounts for legal or administrative wage garnishment processes if applicable as dictated by department and/or client requirements.

2. Perform skip tracing to locate debtors.
-Use skip-tracing tools to locate the debtor in the most efficient manner
-Locate required number of skip accounts as determined by management
-Effectively communicate with third parties to obtain location information
-Profile accounts that are determined unlocatable or exhausted

3. Ensure all accounts are worked within client standards and Federal Regulations.
-Maintain specified file of accounts per client standards
-Work within FDCPA, state regulations, department/division & DMO Compliance Policies
-Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications

4. Maintain continuing education, training in industry career development
-Maintain current knowledge of and comply with all federal and state rules and regulations governing collections including FDCPA, Privacy Act, FCRA, etc.
-Attend training sessions as directed by management
-Integrate information obtained through training sessions and policy changes immediately into daily routine

Hours:
-Fully Paid 2 week training Monday-Friday from 8am-5pm
-Full Time and Part Time (min. 20 hours per week)
-First Shift:Monday-Friday 7am-3pm -some weekend work
-Second Shift:Monday-Friday 3pm-11pm

EDUCATION:
-High School Degree / Equivalent Degree or currently enrolled in a degree program

KNOWLEDGE, SKILLS and ABILITIES:
-PC experience in a windows environment
-Basic keyboarding skills
-Must be able to obtain required License for collecting
-ACA certification preferred
-Effective written and verbal communication skills
-Ability to follow written and/or verbal instructions
-Good mathematical skills including calculator skills
-Ability to meet aggressive daily, weekly, and monthly production and quality goals
-Strong organizational skills and the ability to meet tight deadlines
-Negotiation, counseling and problem solving skills
-Ability to work flexible day, evening and weekend hours as required
-Ability to learn company collections computer system and phone system

*In order to be considered for employment, you will need to APPLY ONLINE at www.arrow-financial.com

Equal Opportunity Employer / Affirmative Action Employer
Arrow / Sallie Mae promotes a drug-free workplace
SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.