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Bilingual Collections Associate
| Details |
Country: USA
Location: Colorado-Denver Highlands Ranch, CO 80129
Total applied: 20
Job Category:Customer Support/Client Care
Relevant Work Experience:1+ to 2 Years
Education Level:High School or equivalent
Location:Highlands Ranch, CO 80129
Status:Full Time, Employee
Occupations:Call Center
Career Level:Experienced (Non-Manager)
Relevant Work Experience:1+ to 2 Years
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Bilingual Collections Associate
SPECIALIZED LOAN SERVICING, LLC is a rapidly growing financial services company located in Highlands Ranch, Colorado. We believe that state-of-the-art technology and the best staff in the industry leads to success. SLS was established in August 2003 as a fee-based, third-party loan residential mortgage loan servicer. We provide the ongoing administration of residential loans on behalf of mortgage investors. SLS offers a professional environment coupled with an attractive compensation and benefits package.
Specialized Loan Servicing, LLC is an Equal Opportunity Employer.
POSITION SUMMARY
Call Center associate which makes outbound collection calls and receives inbound calls from past due customers on past due accounts (as primary responsibility). Must be able to identify payment problems and solutions. A high level of negotiation skills are required and must be able to appropriately discuss delinquency resolution, including repayment plans, possible short sale, and provide alternative solutions = 401K disbursement, agency assistance. Must be able to ask appropriate fact finding questions and provide accurate company information. Required to follow basic call script and adhere to all company policies and procedures regarding payment arrangements, account documentation, proper disclosures, update of customer information
ESSENTIAL DUTIES AND RESPONSIBILITIES
Make outbound calls in Dialer and document accounts. Receive inbound calls from Concerto/Lyricall & document accts. Refer accounts via CIT for supervisor review, skip tracing, to loan resolution. Attend Training/Meetings. Participate in coaching/performance discussions.
SKILLS
Strong communication skills, ability to negotiate and/or strong sales ability, problem solving, analytical ability, ability to multi-task and maneuver various systems. Previous call center and collections experience required.. Mortgage servicing experience would also be preferred.
EDUCATION and/or EXPERIENCE
High school graduate or equivalent. Previous experience in similar work = prefer 6 months or more.
STRONG PREFERENCE FOR BILINGUAL SPANISH SPEAKING ASSOCIATES
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Financial Services 
