CLIENT OPS ANALYST SR.

Job Category: IT/Software Development Relevant Work Experience: 2+ to 5 Years Career Level: Experienced (Non-Manager) Education Level: Bachelor's Degree Job Description Want to Make an Impact?At TransUnion, a leader in the information services industry, we've made a habit of impacting the world around us.  Our commitment to technology is second to none.  And because we constantly encourage new ideas and new thinking from our associates, our continued growth is assured.Develop and implement the change management strategy for USIT initiatives which is focused on deployment and post-implementation technical support. This will involve developing communication and education materials that meet the specific needs of the given situation.  In addition, this person must be able to understand, articulate, and present complex ideas in easy to understand formats to both internal and customer stakeholders as well as assist in providing post-implementation support.Duties & Responsibilities 1. Develops and implements the change management approach and plan for USIT initiatives. 2. Design and develops change management collateral.  This can take the form of communication materials, on the job references, education materials.  3. Collaborates extensively with a cross-section of the USIT organization (including executives); will rely upon influencing without direct control.  Responsible for understanding what their role is in a matrix environment and when to get others involved. Individual has the ability to navigate the political and organizational landscape. 4. Facilitates and effectively resolves technical support issues posing obstacles to meet a specific customer. 5. Provides recommendations to project team on the optimal deployment strategy keeping our customers & internal business needs in mind as well as analyzing the amount of change required. 6. Proactively identifies solutions rather than just responding to fix requests and assists with strategies to influence other Client Operations activities. 7. Communicates to external customers and internal stakeholders during system outage events.  Follow the customer incident notification process to ensure timely and consistent communications.  This may require off business hours work (possible infrequent nights and weekends). 8. Coaches USIT stakeholders on how to assess the customer impact and select a deployment strategy which will minimize customer disruptions and results in a successful customer deployment. 9. Interface directly with business customers and facilitate customer migration planning meetings and follow-up items. 10. Provides customer facing, consultative problem solving skills, and the ability to identify, based on the symptoms presented by the problem, potential solutions to a customer. 11. Operates with minimal supervision as part of sales and support initiatives at critical customer accounts. 12. Performs other related duties as assigned.The duties and responsibilities described above are the essential functions of the job.  The qualifications below are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Bachelor degree in business or communications or equivalent. - 3-4 years of change management experience (preferably in a technical environment) - Excellent interpersonal and presentation skills - Strong customer service skills - Strong PowerPoint skills - Prepare and deliver presentations, including technical and TransUnion capabilities presentations - An understanding of corporate strategy and developing people - coaching and mentoring - Strong analytical and problem-solving skills leading to be able to break down and articulate complex issues into more simplified and logical terms. - Strong negotiation skills and ability to effectively respond to and resolve conflict - Qualitative and quantitative analytical skills required to build customer content and determine deployment approaches - Strong interpersonal skills - Ability to interface with corporate executives - Ability to persuasively communicate ideas to colleagues and customers in face-to-face scenarios demonstrating real-time insight, flexibility and sound judgment - Experience in communicating highly technical approaches and ideas on large, complex technology projects. - Minimum 15% travel to customer sitesWe offer competitive salaries, comprehensive benefits, a business-casual environment, and a convenient downtown location as well as a free on-site fitness center.TransUnion is an Equal Opportunity/Affirmative Action Employer; M/F/D/V.  TransUnion values the advantages gained from a diverse workforce.Apply Today at: https://careers.transunion.com/psc/HC89/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_JOB_DTL&Action=A&JobOpeningId=3879&SiteId=3   Visit transunion.com At TransUnion, opportunity isn't simply something we offer clients. We understand our associates want the rewards and satisfaction that come with new career opportunities. We're always looking for talented people with insights that can make a difference to our clients. We recognize the power of employing the best - those who want to make an impact. It's what has made us an industry leader in credit and information management for more than 30 years. Whether you are looking for your first position in the corporate world, or searching for your next management role, explore the opportunities we have to energize your career.