Call Center Sales Supv 2

Job Description: Responsible for supervising the activities of a team of senior level or investment focused inbound/outbound sales representatives in a telephone sales environment, ensuring that production/revenue goals and customer needs are met through business development and cross sell initiatives. Duties may include: coaches and develops a positive and productive work environment; coordinates and builds relationships with business partners; reviews tracking and monitoring reports (such as talk times, contacts, accounts opened, cross referrals, etc.) for efficiency and sales improvement opportunities; develops sales and referral skills; creates individual development plans with staff; promotes campaigns and quarterly contests to meet sales and referral goals; maintains adequate staffing level to meet production goals; ensures that regulatory licensure and continuing education requirements are met; identifies risk and makes sound recommendations to management; monitors calls to ensure that team members are giving accurate information and following approved practices; communicates company policy, procedures and practices; completes reports or project work as requested by business partners and senior management. Note: Incumbents must possess appropriate licenses (e.g., NASD Series 7, 63, 9 and 10 in the investment business). Minimum Qualifications: College degree strongly preferred Demonstrated success in sales culture with experience in coaching and training of sales individuals, preferably via phone sales. Minimum 3-5 years financial services experience with 2 years supervisory experience. Intellectual agility, comfortable in dealing with change and capable of growing a highly efficient team. Track record reflecting past leadership responsibilities. Current proficiency, or ability to develop proficiency with technology including PC's, phone systems, and other contact center systems. Experience with Beta strongly preferred Series 7, 63 (or 66). Preferred Skills: Strong organizational skills. Ability to meet deadlines; detail-oriented; ability to prioritize and complete projects in an efficient and timely manner. Strong PC skills. Prior experience working with a brokerage computer system. Excellent written, verbal, and interpersonal communication skills.9/10 licensing preferred, or obtained within a specifc time frame. How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psp/PSEA/APPLICANT_NW/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_HM_PRE&Action=A&SiteID=1&Opening=3213195 We do not acknowledge the Online Application.WELLS FARGO IS AN AFFIRMATIVE ACTION AND EQUAL OPPORTUNITY EMPLOYER M/F/D/V. Email this job |