Community Office Manager

GENERAL SUMMARY:

Manage the overall performance of a branch office, including service quality, sales, operations, lending, business development activities, and profitability. Cross sell products and services; refer clients to sales personnel in other business lines. Accept and process retail and small business loan applications. Supervise security procedures and regulatory compliance. Communicate and support the Mission of the company. Complete other duties as assigned.

MAJOR JOB ACCOUNTABILITIES: Supervise and coach the branch staff to develop knowledge, skills, and abilities to maximize performance potential. Document performance and provide regular feedback to staff on progress. Ensure service quality meets all required standards. Serve as role model and coach staff on adhering to service standards. Resolve escalated client concerns. Take ownership of production goals for deposits, loans, fee income, and others that are assigned. Coordinate with branch staff and other business lines to achieve growth objectives. Utilize standard sales techniques such as profiling, outside business development calls, and tele-consulting to generate business. Have a complete understanding of all products sold by the incumbent and his/her direct reports, and be familiar with products sold by other business lines. Be knowledgeable of credit standards and loan processing procedures for retail and small business loans. Open deposit accounts; accept, process and settle consumer and small business loan applications. Oversee daily operations of branch office. Ensure procedures are followed or make authorized exceptions to procedure/policy to maintain optimal branch performance in service quality, accuracy, efficiency, and risk management. Review and authorize, as appropriate, transactions or decisions requiring a higher level of authority for approval or signature within the branch. Follow established security and compliance guidelines to protect the staff, company assets, and clients from harm or loss. Also be familiar with procedures and policies that are subject to audit to ensure audit scores are at acceptable levels. Suggest changes in products, policies, and procedures that would enhance client satisfaction, revenue, security, or operational efficiency.



KNOWLEDGE, SKILLS, AND ABILITIES: Position requires a minimum of 3 years retail banking experience to include at least 1 year of successful management/supervisory experience. Strong knowledge of banking products and related laws and regulations is required. Knowledge of standard audit and security procedures required. Advanced personal computer skills are needed to include familiarity with standard windows-based software. Thorough knowledge of other computer systems is required through experience and/or training Position requires regular internal and external contact to carry out organizational objectives. Most often deals with matters requiring persuasion and approval. Ability to make productive business development calls is needed. Contacts involve a variety of levels and require advanced interpersonal skills to effectively deal with all types of people. Must have excellent ability speak, read and write English to effectively and professionally express ideas, in both written and oral form. Ability to prepare business correspondence, prepare and summarize complex reports, write procedures, interpret complicated policies is also necessary. Strong communication skills are needed to effectively supervise and guide others. Advanced problem solving skills are required. Problems are technically or administratively complex and require the collection, interpretation, and analysis of date from diverse sources.

EOE/AA