Customer Service Professional

Job CategoryCustomer Support/Client Care Job Location US-TX-San Antonio StatusFull Time Position description Become part of a team dedicated to helping individuals and financial advisers with their mutual fund accounts. Your goal is to further the reputation of one of the worlds largest and most respected investment management organizations. Your responsibility is to support American Funds investors and their advisers by phone with questions about their accounts (for example, processing new investments, redemptions and updating records). There are no sales involved. Interest in the investment industry is helpful, but experience is not required, because we provide paid comprehensive training.QualificationsPeople who enjoy and succeed in this role Know that asking the right question often leads to the right answer Are energized by helping people Assimilate information and listen well Have a strong work ethic that includes thoroughness and attention to detail Adapt to changing circumstances with patience and determination Love to solve problems creatively and think analytically Pride themselves on their ability to organize and process information Take ownership of outcomesWe offer excellent salaries, a progressive environment and a premier benefits package that includes: Medical, dental and vision coverage effective day one Three weeks vacation in year one 15% of annual salary plus bonuses contributed by the company to your retirement plan, up to IRS limits Generous educational assistance Health club subsidy Paid, comprehensive training programs Team-oriented working environment Business casual dressWe are proud to be an Equal Opportunity Employer.