Customer Service Rep 1

Job Description: Do you like helping people find solutions and solving their problems? Wells Fargo Card Services, a division of the Wells Fargo Home & Consumer Finance Group, is seeking candidates who have excellent problem solving and communication skills to work as Inbound Customer Service Representatives. As an Inbound Customer Service Representative you will spend nearly 100% of your time on the phone responding to routine inquiries and questions from customers regarding banking products and financial services. An excellent Customer Service Representative will be able handle 100-120 calls per day while exceeding customer expectations. The working environment is professional, fun, and energized with a casual dress code. Additionally, you will be working in a call center which requires a very structured work day. As part of this role your calls will be monitored for quality and accuracy. Duties include: looking up information and transactions on-line; resolving simple to complex problems and inquires. You will also be involved in cross-selling or sales referrals of products so you will receive a base salary plus a commission for this position. Training provided!In our five week paid training program, you will learn about company products, services, policies and procedures along with operating systems and how to apply this knowledge when responding to customer inquiries.***UNBEATABLE BENEFIT OF WELLS FARGO: TUITION REIMBURSEMENT*** WELLS FARGO WILL PAY UPTO $5,000 IN TUITION COSTS per calendar year to regular team members for eligible career-related classes! Wells Fargo team members enjoy our inclusive work environment, professional development opportunities, the power to achieve personal financial success, and a unique corporate culture that strives to make life more rewarding both inside and outside of work. Wells Fargo offers team members a benefits package that is both competitive and comprehensive. It includes Paid Time Off, Medical, Dental & Vision Plans, 401(k) Plan, Disability/Life Insurance, Commuter Benefits, Tuition Reimbursement and more!Training will be Monday-Friday, hours to be determined. Normal schedules after training will be:9:30AM-6PM with Sunday/Wednesday or Sunday/Thursdays off9:45AM-6:15PM with Sunday/Thursday or Wednesday/Saturdays off10:15AM-6:45PM with Wednesday/Saturday or Tuesday/Saturdays off3PM-11:30PM with Tuesday/Saturdays off Minimum Qualifications: This position requires the ability to maintain regular attendance to enable exceptional customer service in addition to the below:- Enjoys sales- Strong ethics and integrity- Ability and willingness to work in a structured environment- Enjoy fast paced environment- Ability to adapt easily to a changing environment- Strong written and verbal communication skills- Ability to problem solve- Good computer knowledge and typing skills Preferred Skills: BI/Lingual Spanish encouraged to applyCall Center experience a plusHigh volume environmentBanking knowledge and or knowledge of credit card How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psp/PSEA/APPLICANT_NW/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_HM_PRE&Action=A&SiteID=1&Opening=3218596 We do not acknowledge the Online Application.WELLS FARGO IS AN AFFIRMATIVE ACTION AND EQUAL OPPORTUNITY EMPLOYER M/F/D/V. Email this job |