Customer Service Representatives/Collectors

POSITION SUMMARY:

Under daily supervision oversee the management of 400+ accounts that correspond to a certain client.  Responsible for the daily calling and contacting of each account until the matter is resolved.  Individuals will be responsible for the conclusion of all accounts within 25 days. 

 

ESSENTIAL FUNCTIONS:Maintain a professional and customer friendly manner with each account.

 Provide the client back daily with information in regard to disputes and payments in a timely and accurate manner.

 Communicate in writing and verbally (in person/or via phone) with supervisors and managers.

 Comprehend and execute verbal and written directions from the supervisors and managers.

 Upon hiring and periodically thereafter as determined by management, undertake appropriate training and certification in practices and procedures relating to confidentiality of personal, financial and health-related information as required under various Federal laws (Fair Debt Collection Practices Act, Fair Credit Reporting Act, Gramm-Leach-Bliley Act, Health Insurance Portability and Accountability Act, etc) and any state or local laws governing confidentiality and privacy.

 Frequently read and interpret information in written form and from a computer monitor regarding clients, debtors, policy and procedure, laws, and company memos.

 Participate in various problem solving and decision-making activities requiring skills such as listening, speaking, reading, writing, analyzing, basic math, independent thinking, organization, prioritizing, planning and delegating.

 Operate various equipment and systems requiring manual and visual dexterity and hand/eye coordination (i.e. typing/keyboarding).

 Demonstrate respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.

 Promotes effective working relations and works effectively both as part of the department team and cross functionally with other departments to contribute to the achievement of department/company goals and objectives.

 Maintains work areas and equipment in conditions as required by department standards.  Operates assigned equipment and performs all activities in a safe manner.

 Performs other tasks as may be assigned.

 

 

EXPERIENCE REQUIREMENTS:

·  Prefer two or more years of general clerical experience, especially in a service industry.

·  Strong interpersonal and verbal communications skills.

·  Moderate typing skills required (35 wpm).

·  Basic math and written communication skills.

·  Bilingual/multilingual language skills desirable.

·  Successful completion of a company sponsored two-week training program.

 

EDUCATIONAL REQUIREMENTS:

·  High School diploma (GED acceptable) or equivalent work experience.