Customer Service Supv 2

Job Description: Responsible for supervising staff providing customer service. Duties may include: supervising workflow and quality of customer service reps; working with management team to identify problems and improve customer service levels; interfacing with other bank departments; correspondent banks and/or vendors to resolve issues; communicating company and unit policy, procedures, and practices to customers; making employment decisions and setting performance standards; training and coaching staff; writing and conducting performance evaluations; performing budgetary, product and/or business case analysis; researching/analyzing special projects as assigned.Managing the work flow of the unit to ensure the quality, timeliness and accuracy of all work processes Selection, training and development of phone staff Writing and conducting of staff performance evaluationsEvaluation and implementation of departmental performance standardsDevelopment and implementation of standardized work processes across the departmentMatrix management of budget dollars Participate and/or manage related departmental and projects. Minimum Qualifications: 2-3 yrs. management experience with large work teams in a fast paced, high volume work environmentDriven, independent work ethic, with an eye for detailStrong verbal/written communication skillsStrong motivational and coaching skills Time management and problem solving skillsAbility to organize, prioritize and multi-taskDeveloped computer skills Preferred Skills: Knowledge of Regulation EPrior experience in Credit/Debit card dispute processing How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psp/PSEA/APPLICANT_NW/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_HM_PRE&Action=A&SiteID=1&Opening=3217271 We do not acknowledge the Online Application.WELLS FARGO IS AN AFFIRMATIVE ACTION AND EQUAL OPPORTUNITY EMPLOYER M/F/D/V. Email this job |