Customer Service Team Manager

Job CategoryCustomer Support/Client Care Job Location US-CA-Irvine StatusFull Time Position description Were looking for an experienced Team Manager who is passionate about ensuring that our customers receive consistently superior service. This individual will lead an 8-10 member team of associates providing service to shareholders, broker/dealers and retirement plan administrators across the United States. Experience in managing employee performance is a requirement. Were seeking individuals who have demonstrated an exceptional ability to assess performance, provide feedback effectively, and coach and develop team members to deliver best business results.As well as working with your own team, you can also expect to work with your peers to manage resources, enhance work processes, and improve overall service delivered to our customers. In addition, you'll be a technical resource to your team, to peers to other business groups by answering questions, sharing opinions and perspectives, suggesting new and creative ideas, and participating on projects.QualificationsThe ideal Team Manager:Manages the performance and continual development of each team member.Creates an environment for two-way dialogue, encouraging open communication and proactively soliciting feedback and differing viewpoints from others.Builds and supports teamwork throughout the business group.Cultivates a deep understanding of all aspects of our business, customer requirements and service expectations. We provide in-depth training regarding the financial services industry and our business.Demonstrates an exceptional standard of quality, both in their own performance and that of their team. In our environment, this involves attention to detail, thoughtful analysis and problem-solving, and accountability for excellent results. In addition:We require a minimum of two years of related experience in managing others. You should also have PC experience in a Windows environment.A Bachelor s degree is a plus.General knowledge of the securities/mutual fund industry is a plus, but is not a requirement.We offer excellent salaries, a progressive environment and a premier benefits package that includes: Medical, dental and vision coverage effective day one Three weeks vacation in year one 15% of annual salary plus bonuses contributed by the company to your retirement plan, up to IRS limits Generous educational assistance Health club subsidy Paid, comprehensive training programs Team-oriented working environment Business casual dressWe are proud to be an Equal Opportunity Employer.