ENTERPRISE CONFIGURATION MANAGEMENT

Job Category: IT/Software Development Relevant Work Experience: 5+ to 7 Years Career Level: Manager (Manager/Supervisor of Staff) Education Level: Bachelor's Degree Job Description Want to Make an Impact?At TransUnion, a leader in the information services industry, we've made a habit of impacting the world around us.  Our commitment to technology is second to none.  And because we constantly encourage new ideas and new thinking from our associates, our continued growth is assured.The incumbent will implement and manage Configuration Management processes and act as custodian of the configuration management database (CMDB) as defined by ITIL Service Support practices.  Included in this role is the responsibility of identifying key Business Service Views, Business Process views and maintaining both functional and organizational relationships between all Configuration Items and the established BSV and BPV. The incumbent will also Establish and maintain high standards of excellence with regards to the execution of the ECMP. Duties & Responsibilities 1. As the administrator of Configuration management this position is responsible for identifying IT components for inclusion in the Configuration Management Database (CMDB), registering new configuration items (CI) and their versions into the CMDB, managing each CI, identifying who is authorized to make changes to each CI, who is the technical and business owner of a CI, and also recording and maintaining the status of all configuration items that are contained in the CMDB. 2. The Enterprise Configuration Manager will be directly responsible for establishing and maintaining CI both Functional and Hierarchical relationships that will allow all USIT associates to perform ¿In Depth Impact Analysis¿. 3. As the administrator of Configuration management, the Enterprise Configuration Manager is responsible for establishing strong business relationships with all areas of the IT organization. By means of these relationships, the incumbent will identify new process requirements that will address business needs. Working with the Manager of Enterprise Service Management - Change & Config the Enterprise Change Manager will be responsible for the development of process oriented solutions that address these business needs. 4. The Enterprise Configuration Manager is required to generate, distribute and maintain all reports that are used to manage and administer the Enterprise Configuration Management Process (ECMP). Reports to be managed include all operational reports, all statistical metrics that are used to analyze process performance, process compliance, and general activities associated with Configuration Management, and finally, all process specific status reports. 5. Champion best practices as it relates to Configuration Management. Work closely with the Enterprise Change Manager to create presentations and in-house training to educate TransUnion associates and managers on new procedures, including risks associated with non-compliance and benefits of use. Directly responsible for the delivery of Configuration Management Process training to all new TransUnion associates. 6. The Enterprise Configuration Manager will regularly attend all CAB meetings as a senior advisor to the Change Advisory Board. During each CAB meeting, the Enterprise Configuration Manager will record all issues pertaining to Configuration Items and will take all appropriate action to address all CI related issues. 7. Performs other related duties as assigned.QualificationsThe duties and responsibilities described above are the essential functions of the job.  The qualifications below are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.BA in Computer Science or related field and ITIL certification required.  5-7 years experience in the IT industry with a minimum of 2 years experience in change and configuration management. Strong management, leadership, customer service, and project management skills.  Advanced knowledge of ITIL Service Support and Service Delivery procedures.  Basic architectural knowledge of both mainframe and open systems.  Excellent communications and negotiation skills in order to consult with senior level managers.We offer competitive salaries, comprehensive benefits, a business-casual environment, and a convenient downtown location as well as a free on-site fitness center.TransUnion is an Equal Opportunity/Affirmative Action Employer; M/F/D/V.  TransUnion values the advantages gained from a diverse workforce.Apply Today at: https://careers.transunion.com/psc/HC89/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_JOB_DTL&Action=A&JobOpeningId=3890&SiteId=3 Visit transunion.com At TransUnion, opportunity isn't simply something we offer clients. We understand our associates want the rewards and satisfaction that come with new career opportunities. We're always looking for talented people with insights that can make a difference to our clients. We recognize the power of employing the best - those who want to make an impact. It's what has made us an industry leader in credit and information management for more than 30 years. Whether you are looking for your first position in the corporate world, or searching for your next management role, explore the opportunities we have to energize your career.