Fraud Prevention - Call Center Reps, $12-$13/hr + benefits!

LOCATION St. Petersburg, FL 33716 STATUS Full Time, Employee JOB CATEGORY Customer Support/Client Care COMPANY Fidelity National Information Services Fidelity National Information Services, Inc. (NYSE:FIS) is a leading provider of core financial institution processing, card issuer and transaction processing services, mortgage loan processing and related information products and outsourcing services to financial institutions, retailers, mortgage lenders and real estate professionals. FIS has processing and technology relationships with 35 of the top 50 global banks, including nine of the top ten. Nearly 50 percent of all U.S. residential mortgages are processed using FIS software. Headquartered in Jacksonville, Florida, FIS maintains a strong global presence, serving over 7,800 financial institutions and over 100,000 retailers in more than 60 countries worldwide. Fraud Prevention - Call Center Reps, $12-$13/hr + benefits! WITH AN APRIL 7TH START DATE, BENEFITS AVAILABLE THE FIRST OF MAY!! Fraud Prevention Representative reviews potential fraudulent accounts for the prevention and detection of Fraud and verify account activity with customers over the phone. The incumbent will take appropriate action based on transaction characteristics on routine, less complex issues related to Customer accounts. Experience is gained through training and following established procedures and guidelines. Call center is 24 hours a day, 7 days a week, 365 days a year.  Job Requirements · 1 to 2 years in the field or related experience· Basic computer skills including 10 key & data entry· Must be able to adjust to a frequently changing environment· Excellent customer service skills, organizational skills & communication skills required. Excellent attendance is a must· Ability to perform in a fast paced environment is a must· Answers inbound/make outbound fraud prevention and fraud investigation calls.· Work on a dialer and Falcon systems. · Speak with card members to verify suspicious account activityPosition Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Ø 1- 2 years computer experienceØ Must type 30 WPMØ Must be able to work independently as well as in a team environmentØ Detail orientedØ Multi-task orientedØ Good analytical, verbal, and written communication skills.Ø 1-2 years Call Center environment experience. Schedule:  7a-4p Sunday - Thursday - There will be 2-4 weeks of paid training from 8:30a-5:30p Compensation:  $12.00-$13.00 plus comprehensive benefit package including Medical, Dental, Vision and Life Insurance.  401k and Employee Stock Purchase Plan.   Bilingual (Spanish) shift differential of 50 cents. Background check required.Applications of interest can be submitted through or by visiting www.fidelityinfoservices.com