IT Manager - Support Services (261869-724)

Wheels, Inc. pioneered the concept of auto leasing in 1939, and is a leader in automotive fleet management, providing a full range of specialized services to corporations. Today, Wheels has 550 employees, manages more than 240,000 vehicles and is part of one of the largest private companies in North America. Wheels, Inc. has been selected as one of "Chicago 101 Best & Brightest Companies to Work For" and honored as one of the nation's most innovative users of information technology. Come see what we are so excited about.Description



Provide leadership and direction to a focused group of technology professionals including project managers and technology leads focused on multiple projects. Build and maintain roadmaps for the assigned area work with business and technology representatives to plan, prioritize, schedule and successfully deliver upon commitments. Estimate, track and manage financials and communication plans and enforce compliance with standards and policies. Build, manage and develop team members by providing coaching and mentoring, development opportunities and clear understanding of expectations and opportunities. Provide input and metrics to the IT Senior Leadership Council to assist in the continuous improvement of overall IT functioning.

KEY RESPONSIBILITIES GENERAL: Develop an in depth understanding of the area of accountability including goals/objectives, desired outcomes, future strategy, risks, success factors, customers, etc.Serve as a Consultant/Advisor to the rest of IT in matters of Wheels business and technology capabilities as well as outside industry (business and technology) trends and preferences.Ensure the development and maintenance of technology roadmaps for represented area. Oversee multiple projects across within assigned area to ensure proper prioritization, funding, resourcing and delivery according to approved standards. Define, build and maintain a staff with the skills, experience and competency needed to drive consistent and value-add progress along the technology roadmap. Ensure effective collaboration of all relevant parties - IT and business - to deliver to commitments. Communicate openly with all relevant parties regarding all expectations, risks and issues Provide input and advice to IT Senior Leadership Council to assist and influence the continuous improvement within the IT function and to ensure IT activities deliver value for Wheels. Works with the business to negotiate and define areas SLA's, and development measurements or metrics to help validate and improve results. Determine budget and financial requirements for area and manage that budget.

KEY RESPONSIBILITIES SPECIFIC: Interface with Production Control Manager, Development Application support Manager, PM's and understand application and batch development projects, communicate requirements to support supervisors so that tasks are assigned and prioritized in order to meet commitments. Manage and coordinates the efforts of the DC Ops area in the day to day activities of DC facilities mgmt, Backup and restore procedures, Batch scheduling and Batch scheduler management. Interfaces with vendors to negotiate new and existing hardware/software purchases or maintenance contracts, where it applies to Ops and Helpdesk areas. Drives and manages upgrades to software packages where it applies to the Help desk and Ops areas. Manage and coordinate Helpdesk tasks, and Interfaces with Help Desk supervisor to manage, report and monitor Helpdesk tickets and prioritize work request. Develop a Business communication plan to inform users of outages, and publish outage communication to the business and keep them informed of fix progress. Define the DR planning and scheduling for both 1st and 2nd Helpdesk engineers task, and Batch scheduling and DC Operational requirements and document procedures. Provide staff with relevant training and exposure to new technologies to help facilitate new ideas that help us meet business objectives and SLA's. Asset management and inventory of Licenses and desktop/Laptop, technologies. Hire/train technicians. Ensures timely processing, and management of required audit procedures, report and document finding. Mentor, review objectives and otherwise manage career development for staff members. Other job duties as assigned. Required Skills

Minimum three to five years experience overseeing multiple project leads in the delivery of multiple concurrent projects with proven success delivering to commitments.Proven success in financial planning and management to plan. Excellent problem solving and communication skills including working with business and technology counterparts on prioritization and change resolution. Excellent leadership skills with proven experience developing and growing a team of effective IT professionals. Proven facilitation and negotiation skills with a diverse community including business representatives, vendors, industry experts and technology counterparts. Excellent trouble-shooting skills with proven ability to identify and address root cause. Proven ability to successfully lead multiple teams and deliver to plan in the face of significant change. Able to function in multi-task/multi-system environment with continuous focus on improvement and flexibility. Excellent organizational, oral and written communication skills are required. Highly analytical and detailed oriented, with strong problem solving skills. Exhibit initiative and creativity and commitment to excellence and quality.

Technical Competencies: Proficient with MS products including Project, Word, Excel and PowerPoint Proficient with SharePoint or other collaborative technologies. Proficient with the following technologies: Help Desk software, VERITAS Net backup, Intel/AMD servers, IBM Desktop/Laptops,  Proficient with standardization of a Desktop Images, Active directory,  Exchange Exposure to the following Technologies: Enterprise class Data Base ( MS SQL, Oracle), Enterprise class phone switch(Avaya/Nortel)Understanding of layered development methodology (UI layer, business logic layer, data access layer etc.) desired Proven ability to ensure business requirements are effectively translated into technical specifications and designs, testing and comprehensive QA strategy. Required Experience



EDUCATION and/or EXPERIENCE: Associate's degree (A.A.) or equivalent from two-year College or technical school; or minimum three years related experience and/or training; or equivalent combination of education and experience. 5+ years in IT Management of Data Centers and Technical Help desk departments. PMP Certification desired. To be considered for this position by applying at our website, please click http://hostedjobs.openhire.com/epostings/jobs/submit.cfm?fuseaction=dspjob&jobid=261869&company_id=15724&jobboardid=24