International Group Program Account Technician/Analyst

John Hancock is a subsidiary of Manulife Financial, a leading Canadian-based financial services group serving millions of customers in 19 countries and territories worldwide. The Company offers clients a diverse range of financial protection products and wealth management services through its extensive network of employees, agents and distribution partners. John Hancock can be found on the internet at www.johnhancock.com Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '0945' on the SEHKThe International Group Department is responsible for the underwriting, sale, extension, conservation, and administration of International Group Program (IGP) business worldwide.  To this end, the department also manages and develops the reinsurance and other agreements that encompass the technical and marketing arrangements with the 53 life insurance companies which serve as the franchised outlets for the IGP network in more than 50 countries. The Internationl Group Program Account Technician/Analyst is responsible for the following: Prepares proposals, including analysis of quotations submitted by Associate Insurers, review of plan specifications, and preparation of benefit and cost summaries and Second Stage Accounting Exhibits with appropriate explanatory notes.  Prepares IGP Second Stage Accounting Exhibits to accompany IGP proposals, in accordance with the expenses and risk formulas in the IGP Operating Guide using computerized programs which may require modification to fit non standard conditions or editing for special case situations.   Communicates orally or in writing with clients, brokers, Associate Insurers and department members to clarify and resolve questions, concerns, or requests regarding client cases and extension sales.  Assists team members in generating proposals by forwarding confidential employee census data and plan specifications secured from clients or brokers to the appropriate IGP Associate Insurer. Conducts research as required by clients, brokers, or department members with respect to Social Security systems, labor codes, and private employee benefit practices, in more than 50 countries around the world. Assists on special assignments for key IGP accounts, including multi-country pooling exercises.  Collects data, compiles reports, communicates with Associate Insurers, etc.  Prepares Business Updates for client cases, including preparation of Second Stage Accounting and detail of special arrangements involving the case to record and lapse business on the Hancock’s books.   Addresses any concerns regarding the experience reports with the Associate Insurers.  Prepares a cover letter reflecting experience and key issues for the client. Assists in logistical arrangements and special projects (e.g., preparation of statistical slides, coordination with graphics company responsible for material presented) relating to the IGP seminar, which is attended by approximately 250 IGP clients, prospects, and brokers, as well as by the Associate Insurers.  A basic knowledge of group insurance and pensions is essential. Ability to analyze complex foreign employee benefit planning situations and devise and recommend solutions to superiors for later presentation to the IGP client by Account Executives.  Must maintain awareness of the constantly changing foreign benefit field.  Responsiveness and problem solving abilities are necessary to build and maintain good policyholder relations in the administration of assigned cases. Mathematical and excellent oral/written communications skills are essential. Strong computer skills including Word, Excel and PowerPoint.JOHN HANCOCK IS AN EQUAL OPPORTUNITY EMPLOYER - AA/F/M/D/V JOB INFORMATION Company: Manulife Financial Location: Boston, MA 02108 Status: Full Time, Employee Job Category: Accounting/Finance/Insurance Learn more about the company Click here for video Length: 1:15 min Vibrant Culture     •     Wealth of Opportunity     •     Company with a Conscience