Loan Work Out Specialist

Ocwen Financial Corporation is a leading alternative asset management and business process outsourcing firm specializing in residential mortgage loan servicing, mortgage fulfillment and receivables management services. Ocwen is headquartered in West Palm Beach, Florida with offices in Arizona, California, Florida, Georgia, Illinois and New York. Ocwen has a global presence in Canada, Germany and India. Ocwen focuses its businesses on making its clients’ loans worth more by leveraging superior processes, innovative technology and high-quality global human resources.



This position will report to the Manager of Loan Resolution and will be solely responsible for supporting the oversight and recommending resolutions for residential mortgages and high risk loans. The candidate will take direction and special assignments delegated by senior management. Responsibilities include:

Independently evaluate each loan assigned and the corresponding details related to customer's reason for default, the customer's ability to pay, the status of the foreclosure or bankruptcy, and compare to the NPV results of the foreclosure scenario.Recommend the most beneficial resolution to mitigate losses. Communicate recommendations to customers verbally and in writing and provide resolution results to senior management through standard reporting.Formulate and recommend creative resolution options if the standard resolutions such as forbearance agreements, loan reinstatement, loan modification, deed in lieu, selling of property, or refinancing are not possible avenues. Maximize the value of assets while formulating each resolution option. Manage assets to confirm necessary contact attempts are made and skip trace those customers that cannot be found. Communicate with Ocwen's assigned attorneys when details and status of foreclosure and/or bankruptcy is necessary. Review credit bureau reporting of customer cases assigned. Manage the timely resolution of loans where agreements have been reached.Timely completion of weekly performance reports and special assignments. Work with co-workers to assist in achieving team and department goals.  

Required/Preferred Qualifications: Collections/Mortgage backgroundExcellent written and verbal communication skills Ability to type and provide excellent customer serviceCall Center background