Operations Manager

Schedule:

Monday through Friday

3:00 p.m. to 11:00 p.m

Full-Time Benefited Position

 

*Second shift*

Incumbent is responsible for directing all daily operating functions on a complex, multi-product shift, including workflow, human resources, and expense management related to daily production in Remittance Processing.  S/he develops and executes operating plan objectives through appropriate expense control management, forecasting, expense variance explanation, and continuous management of controllable expenses.  Incumbent is responsible for administering performance feedback and counseling to associates which requires advanced knowledge of HR policies and procedures.

 

The ability to coordinate and organize work while meeting deadlines is required.  Excellent decision making skills, excellent written and oral communication skills, and people management skills are required.  S/he is responsible for team building within his/her shift and demonstrating successful leadership qualities.  S/he is responsible for meeting shift productivity and quality goals.  Extensive experience in expense control management and forecasting is required.  S/he is responsible for preparing and maintaining updated procedures.  Incumbent must maintain a superior level of customer satisfaction with internal and external customers.

 

Incumbent is responsible for managing a staff of more than 50 people; managing a monthly volume exceeding 900,000 items; managing monthly expenses exceeding $300,000; and managing monthly revenues exceeding $1.5MM.

 

BS/BA degree preferred. 10+ years bank operations experience, preferably in Remittance Processing extensive knowledge of RP Operational areas and all job functions.  Advanced PC skills are required, with a proficiency in MS Excel, Outlook and Word.

 

If you are interested in expressing an interest in this position, please visit https://careers.mellon.com and enter the specific job reference number of 073598 when completing the online resume form.