Private Access Client Services Specialist - Walnut Creek

Job Category: Accounting/Finance/Insurance Career Level: Experienced (Non-Manager) Location: San Francisco, CA 94101 Status: Full Time, Employee Company: Fidelity Reference Code: 0802803 Private Access Client Services Specialist - Walnut Creek In Personal and Workplace Investing (PWI), we empower people to be more productive at work and more prosperous in life. That means taking care of payroll services, talent management, healthcare, life and disability benefits... so our client companies can focus on their core business. The second part — “Empower people to be more prosperous in life” — captures what we strive to do for participants and employees... whether that’s saving more for retirement or making the most of their workplace benefits to live more secure and prosperous lives.  Fidelity has over 100 investor center branches across the country and continues to open multiple new branches each year.  Ourbranches offer a full range of investor products and services to individual mutual fund and brokerage customers- including personal needs-based investment guidance, wealth management, retirement planning, income strategies and college planning services. As one of three retail distribution channels within PWI, our investor center branches represent the face of Fidelity to our customers. The Private Access Client Services Specialist (CSS) works with customers who are assigned to a designated Private Access Account Executive. These clients have at least $1 million in assets with Fidelity. The role of the Client Services Specialist (CSS) is to provide customer service and operational support to the Private Access Account Executive. You will act as a sales assistant to the Account Executive. You will help to manage all inbound calls generated by a book of clients as well as operational and transactional processing, while acting as a conduit between the Account Executive and the client to resolve service/trading/sales issues. Primary ResponsibilitiesCall Management, Service & Operations - 50% • Handle inbound customer inquiries of all types (trading, service, sales) • Ownership of clients needs regarding service, trading and problem resolution and processing issues • Serve as quality control point to ensure that all calls, paperwork, policy and procedures for customer requests have been adhered to in accordance with compliance requirementsAdministration — Book / Client Management - 25% • Assist Account Executive in implementing a structured client contact strategy and promote annual guidance reviews. Schedule appointments and prepare pre and post appointment literature • Facilitate increased contact between the Account Executive and those clients that have routinely used the central phone Relationship Managers in the pastTrading - 15%• Place all trades / transactions as instructed by clients in a timely fashion and offer client confirmation for trades placedBusiness Development - 10% • Basic sales interactions / conversations to help advance the sales cycle. Maintain the Guidance Interaction Reports, Retirement Income Plans, Portfolio Investment Reviews and Estate Plans as gathered and provided by the Account Executive. • Prepare reports and information for client meetings including prospect and referral letters in accordance with compliance requirements • Assist in basic prospecting and/or sales communication with clients in the Account Executive's book at the discretion of the Account Executive while consulting with the local Relationship ManagerEducation and Experience• 1-3 years in financial services with an emphasis on customer service Skills and Knowledge • Series 7 & 63 Securities Licenses required prior to hire • Must have strong interpersonal skills and the ability to deliver highly personalized service to a group of High Net Worth clients • Exceptional client service phone skills • Must have extensive knowledge of Fidelity's policies and procedures and ability to work in a fast paced deadline oriented environment • PC/Windows skills Fidelity Investments is one of the world's largest providers of financial services, with custodied assets of $3.3 trillion, including managed assets of more than $1.5 trillion as of January 31, 2008. Fidelity offers investment management, retirement planning, brokerage, and human resources and benefits outsourcing services to 24 million individuals and institutions as well as through 5,500 financial intermediary firms. The firm is the largest mutual fund company in the United States, the No. 1 provider of workplace retirement savings plans, the largest mutual fund supermarket and a leading online brokerage firm.