Professional Customer Service Representative - Claims

Professional Customer Service Representative - ClaimsJob Duties and Responsibilities:Claims Representatives are there for our policyholders and claimants when they need us most…after they’ve had an accident. Being involved in a car accident can be a traumatic experience for most people and it takes a very special kind of person to empathize with and assist our customers when they are worried or upset. Your main responsibility will be to help our customers throughout the claims process. A typical day will include receiving and handling inquiries from our policyholders, claimants, and repair shops to ensure rapid and fair claims handling. You’ll verify accident facts and determine policy coverage so that you can review and settle undisputed non-injury claims by telephone. This means that you’ll mainly settle claims where there were no injuries and everyone agrees to the details of the accident. Our associates receive broad insurance training which prepares them to give the quality service our policyholders have come to expect. If your skills and desires are aimed at helping people, a Claims Representative position may be just the right place for you! You will receive fully paid training and we will sponsor you for your Insurance License! Important job details: Starting Pay: $14.39/hr. Hours: 10:00 am - 6:30 pm; four days during the week and working one "day" each weekend is required. We are interested in candidates who are available between 9:00am and 7:30pm. The weekend schedule will be 2:30 pm - 11:00 pm. Training Hours: 15 weeks; Monday – Friday: 10:00 am - 6:30 pm. Spanish speaking candidates are strongly desired and will receive an additional 10% increase in overall pay!Other responsibilities include: Commitment to provide outstanding customer service to everyone you contact. Resolve all Policy Holder’s requests and concerns in an efficient and upbeat manner. Educate our Policy Holders on their insurance coverage. Demonstrate an understanding and commitment to first call resolution.Learn More About GEICOBenefits Overview   Our hiring process is extensive and competitive. Please be prepared for multiple steps in our hiring process.RequirementsMinimum Requirements of a Professional Claims Service Representative: High School Diploma/General Education Diploma (GED) Customer Service experience or Customer Contact (prefer 2 years or more) Excellent computer skills Strong written and verbal communication skills Bilingual (Spanish) skills will add 10% to the base pay Position Information Company: Geico Location: Dallas, TX 75244 Status: Full Time, Employee Job Category: Customer Support/Client Care Salary Information: 14.39 - 14.39 USD /hourExcellent benefits and opportunities for advancement! Education Level: High School or equivalent Contact Information Company: Geico Email: Apply by Email