Retirement Plan Services Representative

Job CategoryCustomer Support/Client Care Job Location US-IN-Indianapolis StatusFull Time Position description Retirement Plan Services Representatives work in a team environment to provide service to participants and professionals in the retirement plan industry. Responsibilities of this position include responding to inbound calls from plan participants, plan sponsors and third party administrators, as well as processing online account transactions and researching and resolving questions on retirement plans. No sales involved.Qualifications Good organizational skills and the ability to multi-task Exceptional verbal and written communication skills Ability to gather and assess information in a fast-paced environment Strong detail orientation and the ability to apply considerable amounts of information Ability to work in a collaborative, team-oriented environment Strong PC skills including proficiency with Excel Flexibility to work additional hours as needed Interest in learning about financial services, as no prior industry experience is necessary Experience in a call center environment a plus Prior customer service experience with retirement plans is a plusWe offer excellent salaries, a progressive environment and a premier benefits package that includes: Medical, dental and vision coverage effective day one Three weeks vacation in year one 15% of annual salary plus bonuses contributed by the company to your retirement plan, up to IRS limits Generous educational assistance Health club subsidy Paid, comprehensive training programs Team-oriented working environment Business casual dressWe are proud to be an Equal Opportunity Employer.