Senior Illustration Business Analyst

John Hancock is a subsidiary of Manulife Financial, a leading Canadian-based financial services group serving millions of customers in 19 countries and territories worldwide. The Company offers clients a diverse range of financial protection products and wealth management services through its extensive network of employees, agents and distribution partners. John Hancock can be found on the internet at www.johnhancock.com Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '0945' on the SEHKThis position is based from our Boston location and is accountable for providing Illustration support to Retail Long Term Care Insurance by helping IT create new innovative products and product changes within Long Term Care Insurance illustration systems. This position reports to the Director of Product Management. New Products/Programs Responsibilities Attend various meetings with sales, product development and compliance to gather all of the necessary information to build the initial specifications necessary to add the product or program to the Hansel and/or eHansel illustration systems for Retail, Group (when appropriate) and Corporate Long Term Care Insurance products. Create the illustration system specs that are then provided to the Hansel team to begin scoping and programming the system. Create the sample illustration output packages (generic and state specific versions) that are given to Compliance to file in many jurisdictions that require marketing materials approval prior to use. Once the technical illustration specs are completed by the Hansel team, act a resource to resolve any outstanding questions prior to the start of programming working with product development and compliance to get resolution to all outstanding questions. Member of the Implementation Committee and PCB for illustrations. Review and signoff of the final technical illustration specs. Manage the release of the new product or program which may include managing the process of the creation and distribution of a new Hansel CD.Ongoing Tasks Member of the Illustration System Product Control Board which addresses all issues regarding the illustration system including the setting of priority for products, enhancements and programs Create the manual version of the system (Rate Cards) that are available for all retail Long Term Care Insurance products from our website Manage the vendor relationship with Image Software, the company that produces and distributes our Hansel CD to our various distribution partners. Also work with ipipeline to provide population for forms and applications, Stratcisn/LTCQuote with product features and rates, and VitalLTC with needed information and rates. Work with a few key distribution partners that have either a proprietary version of our software or require some type of special handling (Thrivent, USAA, SIA Marketing and M Financial). Act as the point person for any field related questions concerning the illustration systems including the investigation and resolution of any bugs that may be uncovered. Provide testing and approving the functionality - ultimately sign off into production, prior to release.  College degree or equivalent business experience 2-3 years progressive business analyst experience supporting significant business initiatives Ability to handle multiple demands and competing priorities Computer skills, including knowledge of John Hancock systems and a general knowledge level of the MS Office suite of products. Understanding of the Long Term Care Insurance industry including product development distribution and regulatory structure. Strong communication skills - able to articulate clearly and effectively when presenting information. Demonstrated understanding of issues relevant to broad organization and business strategic goals. Ability to analyze complex subject matter and propose solutions Proactive problem resolution skills Persuasion/negotiation and relationship management skillsJOHN HANCOCK IS AN EQUAL OPPORTUNITY EMPLOYER - AA/F/M/D/V JOB INFORMATION Company: Manulife Financial Location: Boston, MA Status: Full Time, Employee Job Category: IT/Software Development Learn more about the company Click here for video Length: 1:15 min Vibrant Culture     •     Wealth of Opportunity     •     Company with a Conscience