Senior Manager, Client Satisfaction and Loyalty Measurement

Business/Strategic Management Career Level: Manager (Manager/Supervisor of Staff) Contact: Paul Nields Address: 4211 S 102nd St.Omaha,NE 68127 Phone: (402) 827-8918 Fax: (402) 827-8616 Reference Code: tdam-00002896 Be one of the people that keeps TD AMERITRADE's independent spirit alive. Explore the opportunities available to join our team. Job Description Senior Manager, Client Satisfaction and Loyalty Measurement At TD AMERITRADE you'll find state-of-the-art tools, outstanding personal service, affordable pricing and innovative technology. As an independent investor, or as an associate, you know where you want to go. We're committed to helping you get there by empowering your path to pursue your goals. Thank you for your interest in TDAMERITRADE. TDAMERITRADE is an equal opportunity employer SENIOR MANAGER, CLIENT SATISFACTION AND LOYALTY MEASUREMENTWORK IN JERSEY CITY, NJTD AMERITRADE Holding Corporation, through its brokerage subsidiaries, is a leading global financial services firm. We provide investors with a broad range of brokerage, mutual fund and consumer financial products and services on an integrated basis. The Sr. Manager of Client Satisfaction and Loyalty Measurement will take responsibility for firm-wide on-going measurement of the client experience at TD Ameritrade. This high profile position supports performance management, compensation practices and product development efforts across the web, branch, call center and Institutional channels. The successful candidate will possess strong business consulting skills, superior ability to understand and act on the business needs of internal partners and excellent problem solving/analytic skills. Expertise in market research and client satisfaction measurement methods is a must, experience in financial services is a plus.Responsibilities: Responsible for all aspects of the firm-wide client satisfaction and loyalty program. Work with internal business partners to understand their needs and provide fact-based, insight for decision making and process management. Work with internal resources to efficiently administer the program and coordinate internal resources. Successful screening and management of outside research suppliers. Requirements Competencies and Skills: Bachelor's Degree in a marketing, research or business-related field. 5+ years of experience working in a Marketing Research, strategy consulting or customer satisfaction capacity. Demonstrated business consulting and internal partnering skills. Demonstrated ability to manage large-scale programs in a fast-paced environment with many internal business partners and demands. Familiarity with SAS and SQL a plus.TD AMERITRADE offers a competitive compensation package and an exceptional benefits package including medical, dental, performance-based Bonus program, PTO, 401K, tuition assistance and more.TD AMERITRADE is an Equal Opportunity Employer. We value diversity and offer a quality workplace. TD Ameritrade is an Equal Opportunity Employer