Service Center Stockbroker (2575)

12800 Corporate Hill DriveSt. Louis,MO 63131 Reference Code 130217 Job Description Service Center Stockbroker (2575) DescriptionFor more than 25 years, Scottrade has been a leader in the stock brokerage industry, a leader in technology, a leader in customer service and a leader in value. Headquartered in St. Louis, Missouri, the firm allows investors to conveniently place trades online while offering the added assurance of America's largest branch office network among online brokerage firms. With Scottrade, investors have the stock trading tools and services they need to take control of their investing needs. Scottrade is proud to provide premium service and deeply discounted commissions to investors of all trading styles and we hope to continue to exceed our customers' expectations by providing the best price, the best service and the best technology. In January of 2008, Scottrade was named one of FORTUNE Magazine's Best Companies to Work for in America. Our corporate culture is based on customer service and employee excellence, and employment at Scottrade means working for a company that is constantly growing. At Scottrade, we believe in customer service, professionalism, and each other. Click here to learn more about Scottrade.DUTIES AND RESPONSIBILITIES:Answer customer calls routed from routed branch offices located throughout the U.S.Provide assistance to existing Scottrade customers with trades, quotes, account inquiries and online/technical guidance.Field questions from potential customers regarding Scottrade accounts, services, product, fees, website and branch officesReview customer emails, and write timely, professional responses to inquiries, or route emails to appropriate department for review and response (Technical Desk, Compliance, Supervisor, Marketing, etc.). Answer all customer calls for branch offices before and after regular branch office hours.Write email inquiries to customers regarding various issues, including paperwork requests, margin account status, account information, etc. at the request of branch offices.Travel to various branch locations throughout the country to cover for absent Branch Managers and Branch Assistants during vacation, leave and/or position vacancies. Travel requirement for trained, licensed brokers is approximately 6 weeks per year.Assist the Call Center Manager with orientation and training of new Call Center Brokers, Associates and Interns.Send emails to customers at the direction of home office departments, including Compliance and Margin Departments.Provide regular trading assistance on customer accounts at the direction of Margin Department staff.Required Skills A current Series 7 and Series 63 licensesClean U4 securities record.Discount broker experience preferred1 to 2 years customer service experience required. Exceptional verbal and written communication skills.Great attention to detail.Possess a broad knowledge of financial markets and other aspects of the brokerage industry in order to properly and proficiently manage customer requests.Must be able to maintain a high degree of confidentiality.Ability to travel at least 6 weeks/year.Proficient basic math skills; ability to calculate commissionsFoster company success through a professional appearance, being courteous to customers & all Scottrade associates, and by having a positive attitude. Scottrade, Inc., an equal opportunity employer, is committed to inclusion and a diverse workforce. Scottrade is an online brokerage firm that provides customers with a way to inexpensively manage their own investments while still receiving exceptional customer service. Headquartered in St. Louis, Missouri the firm allows investors to conveniently place trades online while offering the added assurance of over 300 branch offices nationwide. Scottrade’s culture is based on customer service and employee excellence. Employment at Scottrade means working for a company that is constantly growing and changing; at Scottrade, we believe in customer service, professionalism and each other. Please visit the Scottrade Career Center for more information about our company. Scottrade, Inc., an equal opportunity employer, is committed to inclusion and a diverse workforce.