Service Specialist I - Cash Service

If you enjoy helping others and believe it is important to consistently provide top-notch service, you may be interested in a position as a Service Specialist in The Cash Service Department. You will be responsible for answering incoming calls and written correspondence from branch associates. These contacts cover cash questions about client's accounts, identifying documentation needed to process account transactions, and assisting callers with operational changes. If you have customer- service experience and are ready for an exciting career in the financial field, this may be a great opportunity for you.Responsibilities Serve as a service representative and provide assistance to branch office associates on questions pertaining to cash topics, always striving for point of contact resolution. Answer incoming phone calls and written inquiries on a variety of cash topics. Gain proficiency in all topics supported by the Cash Team. Understand and educate others on the operational procedures of cash processing. Work independently and in partnership with team members to satisfy customer needs. Provide branch offices and fellow associates with easy access to information, friendly support, and reliable solutions. Respond to calls and/or written communication while meeting quality and quantity expectations. Understand industry laws and regulations. Help train and mentor new associates. Participate in monthly department meetings and periodic training sessions.Requirements Excellent verbal and written communication skills Strong problem-solving skills Ability to make appropriate and timely decisions Ability to understand and identify risk Ability to learn and apply technical information Desire to work in a dynamic team environment A strong service background and a desire to hold a customer-service position Ability to accept and adjust to change Ability to work in a fast-paced environment Strong computer skills A strong work ethic and desire to work and excel in the financial industry A bachelor's degree is strongly preferred Series 7 and 63 licenses are not required but are a plus The candidate must successfully complete a five- month training program that teaches operational and technical processes that deal with the securities industry stocks, bonds, mutual funds, estates, cash processing, security processing and client accounts. The training is a structured, formal academic training program and includes classroom training and skill-application training. Successful completion of the program includes passing a series of tests and successful on-the-job application. Some outside reading and studying may be required.Submit an online resume for prompt consideration for this opportunity. Please include the job code and minimum salary requirements on your correspondence. For more information visit our website at careers.edwardjones.com. careers.edwardjones.com