System Analyst / Network Administrator

Position Reports To:        Vice President of Information Technology

Positions Supervised:       None

 

 

 

POSITION PURPOSE

 

Responsible for performing network administrative duties including setting up new users, assisting users with network access, and resolving connection problems.  Performs all levels of support for hardware and software.  Monitors network utilization and security systems. Provides technical support to end users, answers questions, and prepares training sessions as needed.  Maintains activity logs and makes recommendations for new products.  Notifies supervisor of significant problems and recurring errors in systems.  Accurately performs data entry and produces required reports and records as needed. Creates and maintains Episys reports/processes.

 

 

ESSENTIAL FUNCTIONS AND BASIC DUTIES

 1. Assumes responsibility for the effective performance of network administration duties.

a. Grants network rights to users.

b. Manages user network and e-mail accounts.  Adds and deletes user accounts.

c.  Maintains hardware and software as required by regulations, manufactures and direct supervisor.

d. Configures hardware and software for implementation.

e.  Evaluates, tests, and recommends new software and hardware as needed.

f.   Ensures that effective security systems are in place to protect network data.  Performs required backups and stores back-up data in a secure off-site location.

g.  Ensures that appropriate safeguards are in place to detect computer viruses.  Scans network software as needed to detect viruses.

h.  Ensures Credit Union compliance with software licensing agreements.

i.   Performs data entry and retrieval correctly and in accordance with established procedures.

j.   Runs month-end process in accordance with established procedures.









2.  Assumes responsibility for performing timely and effective user support services.

a. Assists users in accessing network resources.  Provides phone, e-mail, remote,  and in-person support to end users.

b. Installs and maintains hardware and software.

c.  Troubleshoots problems with hardware and software.  Maintains an activity log of problems, analyzes data, and makes recommendations for action.

d.  Provides approved training to end users on IT and IT related systems.

e.   Takes work orders and coordinates with other IT employees (if necessary) to assist users with more complex problems.

f.   Creates and maintains Episys reports/processes.







3.  Assumes responsibility for the effective and efficient maintenance of computers and peripheral equipment.

a. Repairs or replaces dysfunctional computer parts.

b. Contacts vendors and arranges for upgrades, updates, patches and replacements on software and hardware products.

c.  Analyzes problems and provides technical assistance to solve them.  Corrects routine operating problems by entering alternative or corrected operating commands.

d.  Performs preventative maintenance on computer equipment; cleans tape and CD drives.

e.   Maintains current logs of all PC’s, printers and versions of software installed.

4.  Assumes responsibility for maintaining effective business relations with end users and outside vendors.

a.  Identifies opportunities to improve user satisfaction.

b.  Provides information, answers questions, and tracks and resolves problems promptly.

c.   Maintains supportive relationships with users to ensure that their needs are met.

d.   Preserves professional relationships with outside vendors when requesting upgrades, replacement parts and assistance.

e.     Protects and maintains the Credit Union’s reputation.

5.   Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel and with management.

a.   Maintains regular contact with all departments to obtain information and to correct errors in network operations.  Distribute materials on updated projects.

b.   Assists area personnel with computer operations.  Trains and supports users.  Keeps users informed of the status of their requests.

c.    Informs supervisor of area activities and notifies supervisor of system malfunctions and operating problems that cannot be corrected by routine procedures.

d.   Attends meetings as required.

e.   Completes records, reports, and logs timely.

6.   Assumes responsibility for related duties as required or assigned.

a.   Ensures that work area is clean, secure and well maintained. 

b.   Completes special projects as assigned.

c.    Preserves confidentiality of Credit Union records.