Systems Technician

Are you looking for a career in a fast-paced, dynamic environment where your ideas are valued and can really make a difference?  Can you assist clients in a professional and friendly manner?  Are you a quick learner who prefers multi-tasking?  Do you want to work as part of a team?  If so, please read on.

 

PAi provides the financial services industry with retirement plan and payroll administration solutions tailored for small business.

 

Servicing over 6,500 plans with $3 billion in assets under administration and supporting over 450,000 participants, PAi provides its services to over 2,500 financial advisors and financial institutions nationwide.  PAi has been successfully servicing the small business industry for over 22 years by making strategic and effective investments in people, technology and processes.

 

Summary:

A Systems Technician will perform day-to-day system inspection and monitoring, manage the helpdesk system, respond and dispatch help desk requests, and provide 1st level support for the IT Infrastructure. The Systems Technician works under the guidance of the Systems Administrators and supports them in their mission of providing supreme customer experience for our internal users.Position Roles/Responsibilities:Commit to the IT Mission, Values, Guiding Principles and Standards.Diagnose/repair problems with both hardware and software.Perform data backups and disaster recovery operations.Operate master consoles in order to monitor the performance of computer systems, networks, and to coordinate computer network access and use.Monitor network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.Answer users' inquiries regarding computer software and hardware operation to resolve problems exceeding their customer service expectations.Demonstrates proficient functional and technical knowledge to do his/her job, seeking out and applying new knowledge, skills and technologies to increase efficiencies and enhance current skills/knowledge levels. Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.Setup new users in Windows Active Directory, Exchange, IP Phone System, and all necessary applications.Setup of equipment for employee use, including hardware, operating systems, appropriate software and IP phones.Manage Helpdesk software, installation, upgrades, licensing, creation and design of end user reports, create business rules for dispatching based user input.Manage Helpdesk requests, provide 1st & 2nd level support for IT requests, working with end users to resolve issues and dispatching process requests for other processes.Position Qualifications:2-5 years of desktop, server, and network support.Experience in a Microsoft-centric environment including, but not limited to: Microsoft Windows XP, Vista, Server 2000, Server 2003, Exchange 2003, and Office 2003 or 2007.