Technical Writer I

Location: Saint Petersburg, FL Reference Code: 0800337 Job Summary: Under general supervision, uses specialized knowledge and skills obtained through experience and/or formal training to revise and write user documentation for proprietary applications, develop other written materials and Web pages for the intranet, and write departmental policies and procedures. Essential Duties and Responsibilities: · Learns functions of internally developed software to write and revise end-user documentation (such as online help, quick reference guides, and release notes).· Meets with other Information Technology departments to learn and document their policies, procedures, and workflow.· Writes and updates Web pages for the intranet.· Works closely with departmental peers to promote team building through the free exchange of ideas and methodologies.· Shows initiative to work, solve problems, and manage self independently.· Attends project meetings to keep informed of changes and maintains communication with other members of the project team. · Researches and writes articles for the department’s technology communication venues.· Develops forms, informational brochures, flyers, and other supporting materials.·   Performs other duties and responsibilities as assigned. Knowledge, Skills, and Abilities:Knowledge of:· Basic technical writing and publication methods and processes. Skill in:· Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.· Operating standard office equipment and using required software applications. Ability to:· Learn HTML scripting or HTML authoring tool to develop Web-based publications.· Learn graphics software to capture and edit images. · Learn software products to revise user documentation to reflect changes to an application’s functions and features. · Learn software to write clear, concise, accurate, and usable documentation that adheres to the style guide. · Meet deadlines in a fast-paced environment with changing priorities while working on multiple projects under stress and pressure.· Build solid, effective working relationships with others.· Receive constructive criticism and suggestions from others. ·   Provide courteous, timely service when addressing customer questions and concerns.· Speak clearly and concisely.· Work both independently and as part of a team.  About us We take pride in providing innovative, individual financial planning and investment alternatives to a discriminating client base. While our mission is specific, our own needs are broad and we rely on a committed, diversely talented group of associates and experts - from electricians to financial attorneys - to enable and sustain our success. As a firm that has built a reputation on its commitment to independence and individuality, we value and reward the contributions of our associates. Everyone has an opportunity to make an impact at Raymond James. EOE-Drug Free Workplace