VP, Quality Management

 At Saxon Mortgage Services, Inc., you will have a chance to start not just a job, but a career. We believe that success is a shared experience. While building on Saxon's accomplishments, we look for ways to give employees meaningful and rewarding challenges.   JOB PURPOSE STATEMENT: Manages the operation of Special Servicing's quality programs. Oversees the development of systematic approaches for assuring high quality services that meet customer and stakeholder needs. Coordinates program communications to employees, assists in the development of training, monitors results; may administer related reward systems, if applicable. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Sets strategic direction of the Quality Management department by identifying factors affecting the performance of all functions within Special Servicing; assesses the impact of those factors; communicates issues and concerns to other business lines and upper management. • Manages creation and maintenance of policies and procedures for Special Servicing. • Establishes risk exposure levels; ensures audits are completed regularly to ensure strict compliance to regulatory guidelines and policies and procedures. Provides feedback to senior management according to established criticality levels. • Uses AllRegs and other resources to monitor and ensure compliance with all state statutory and regulatory guidelines in the mortgage origination and servicing industry. • Heads up task group that includes members from Legal, web, change alert, and department managers to ensure changes in compliance for origination/servicing areas are communicated in a timely and accurate manner. • Reviews procedures to ensure compliance with federal or state regulatory agencies, ECOA, HOEPA, Reg AB, etc. • Works with management to ensure the best possible deliverable is provided to assist in eliminating audit findings. • Continuously monitors, analyzes and seeks to maximize productivity and accuracy through streamlining and redesigning processes. Manages the implementation of redesigned processes by establishing an environment of continuous improvement. • Develops staff through coaching and mentoring; ensures formal training and employee development plans are in place; develops tools to improve performance; defines performance expectations and provides feedback on performance in the form of performance evaluations and performance feedback sessions; maintains an environment to maximize staff success and retention. • Creates, maintains and manages the Business Continuity Plan for Special Servicing. • Manages training for Special Servicing customer relations.   ADDITIONAL DUTIES: • Maintain, monitor and accurately enter Personal Time and absences in Etime for direct reports. • Provide Human Resources with appropriate paperwork and information on employee's attendance and Personal Time.   SUPERVISORY RESPONSIBILITIES: • Responsible for the individual assistance, growth and development of team members. • Prompt and accurate responses to questions from team members and internal customers.   QUALIFICATIONS: Education: • Bachelor's degree in accounting is required and/or comparable experience in the field. MBA or CPA preferred. Work Experience: • 5+ Years mortgage experience, preferably in mortgage servicing • 3+ Years management experience, preferably in management • 3+ Years project management with moderate-to-large scale projects across multiple business units and/or involving external vendors • 3+ Years experience with multiple aspects of financial analysis and reporting (portfolio-level, project-level, budgetary, vendor management, etc.) • Fiserv's MortgageServ system experience highly desirable • Two to four years of accounting and/or auditing experience are required, preferably with a large national or regional accounting firm, or large internal audit department. Computer Software Skills: Outlook, Word, Excel, Powerpoint, MS Office Other Computer Skills: • Must have knowledge of "Windows" and its relation to PC applications • 10-key Other Skills: • Strong telephone communication skills and customer service skills a must. • Ability to work with internal customers for best practice solutions to quality issues. Certificates, Licenses, Registrations: Certified Public Accountant (CPA) or Certified Internal Auditor is preferred but not required. Candidates not currently possessing such credentials will be encouraged to seek one of the above or similar professional designations. If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=509344-3-13