Manager Quick Service Restaurant

Chick-fil-A Town Center of Boca Raton

 

Job Purpose:

 

Serves quick service restaurant customers by directing food and beverage preparation; maintaining customer goodwill; collecting revenues; maintaining supplies, equipment and sanitation; managing staff.

 

Duties: 

 

*Accomplishes quick service restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.  

 

* Achieves quick service restaurant operational objectives by contributing information and analysis to operations reports; completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; identifying needed system improvements; implementing production and food preparation changes.

 

* Meets quick service restaurant financial objectives by estimating requirements; contributing information for annual budget preparation; implementing and controlling expenditure schedules; analyzing variances; initiating approved corrective actions; helping promote the restaurant; increasing sales; improving profits.

 

* Opens the quick service restaurant by turning-on equipment; checking service areas, dining area, kitchen, and grounds for cleanliness and appeal.

 

* Maintains flow of satisfied fast food diners by maintaining kitchen production; monitoring order-taking and filling; performing all fast food jobs, as needed; responding to customer complaints and special requests.

 

* Provides meals and drinks by following menus and "specials" of quick service chain; anticipating consumption; using approved suppliers; placing and receiving food and supply orders; minimizing waste; directing and controlling food preparation and cooking procedures; ensuring that quality standards of quick service chain are met.

 

* Keeps quick service restaurant equipment operating by following operating instructions; teaching employees proper use and maintenance of equipment; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs;

 

* Maintains safe, secure, and healthy work environment by following and enforcing quick service chain standards and procedures; complying with sanitation and legal regulations; maintaining pest control, trash removal, and security services.

 

* Closes the quick service restaurant by balancing out the cash drawer; making bank deposits; reconciling charge slips; turning-off equipment; activating security system.

 

* Maintains professional and technical knowledge by attending quick service chain educational workshops; reviewing quick service food management publications.

 

* Accomplishes quick service chain goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

 

Skills/Qualifications:

Cost Accounting, Inventory Management, Decision Making, Process Improvement, Strategic Planning, Informing Others, Verbal Communication, Customer Service, Food Sanitation, Management Proficiency, Quality Focus