Operations Manager

  Excellent leadership, strategic planning, interpersonal communication and analytical skills are essential to become a District Manager for our cafes. Our DMs are responsible for all aspects of retail operations including driving sales, directing financial management and ensuring that profit goals, productivity goals and customer service standards are consistently achieved for several locations.This position will oversee merchandise and inventory management systems and coordinate new store openings and expansions. This position includes long hours and weekends as needed.

This position includes but are not limited to the following:




Overseeing all facets of store operations 

Driving sales, financial management and ensuring that profit and

productivity goals are met


Ensuring that superior customer service standards are met consistently.


Overseeing the training and development of potential internal  candidates to support the growth of the company.

Participating in the evaluation process of future leaders of the company.


Overseeing all merchandise and inventory management systems to remain competitive in the marketplace.


Promoting participatory management and ensuring a positive working environment.


Acting as a liaison between the stores, the Director and Corporate Office.

Work and lead the City Managers


Required Skills:

2 years plus experience managing a large or multi-unit retail operation.
Strong leadership qualities and the ability to set goals, establish performance standards.
Ability to travel for substantial amounts of time and on short notice.
Solid strategic planning skills and the ability to take a proactive approach to addressing issues.
Administrative skills in the areas of planning, organizing and managing time.
Strong interpersonal skills with an emphasis on building partnerships, managing conflict and negotiating.
Excellent communication skills in listening, informing, oral and written.
Proven record in coaching and developing people to improve performance and achieve professional goals.
Ability to motivate people, instill accountability, and achieve results.
Appreciation and respect for the diversity of all individuals in the workplace.