Program Specialist 1

Sodexo, the leading food and facilities management services company in North America is seeking a Learning Events Specialist to support our Sodexo University team at our Gaithersburg, MD headquarters. The Learning Events Specialist will assist in the administration, enrollment and troubleshooting of Sodexo University's Food Safety courses. Responsibilities include the following: provide customer support to employees, internal and external trainers for all issues relating to the Sodexo University's Food Safety courses and training schedule; provide problem analysis and resolution, either via direct communication with the trainer or the training site; answer logistics type questions and inquiries from trainers; assist with various reporting; confirm shipment and receipt of course material to the various training locations around North America; work with meeting sites, trainers and division training departments for location and class standards; handle a large volume of inquiries every day; assist with implementation of new training program and other special projects as assigned. The best qualified candidate will posses the following: two to three years experience in training and/or meeting planning industry or related experience in customer service roles; Associate's or Bachelor's degree; strong MS Word and Excel skills; the ability to prioritize, and manage multiple projects, take initiative and use independent judgment; demonstrated problem solving skills; strong written and verbal communication skills; excellent customer service skills; flexibility to help within other areas of Sodexo University as needed; and the and the ability to work with all levels of employees within the organization. Position Summary: Typically administers a program(s) or a portion of a program(s) within a department. Provides support by gathering information for analysis, reports and correspondences. Program(s) may have a Division-wide or company-wide scope. Work is generally administrative or project oriented, but is generally structured and repetitive in nature. Procedures and guidelines are predetermined to prescribe how the assignments should be performed. Works under general supervision, while maintaining strict confidentiality.