Route Relief - Jessup, MD

Sara Lee Corporation is a global manufacturer and marketer of high-quality, brand-name products for consumers throughout the world. The Corporation has operations in 58 countries and markets branded products in nearly 200 nations. Sara Lee Corporation employs 137,000 people worldwide. Each and every day, Sara Lee (NYSE: SLE) delights millions of consumers and customers around the world.  The company has one of the world's best-loved and leading portfolios with its innovative and trusted food, beverage, household and body care brands, including Ambi Pur, Ball Park, Douwe Egberts, Hillshire Farm, Jimmy Dean, Kiwi, Sanex, Sara Lee, and Senseo.  Collectively, these brands generate more than $12 billion in annual net sales covering approximately 200 countries.  The Sara Lee community consists of 52,000 employees worldwide.As an integral member of our Sales team, you will be:  Responsible for delivering merchandise and providing customer service for Customer Care Representatives during vacation, holiday and illness periods.  Employee is expected to follow all Department of Transportation (DOT) requirements and company policies and procedures and have current permits and insurance papers in commercial vehicle at all times.  Provide relief for customer care reps during vacation, and illness.  Performance of physical tasks and use of commercial vehicles to deliver SLCT products to multiple, scheduled customers within a defined area.  Deliver products in a safe and timely manner to customer locations.  May load and unload required product onto trucks or dock location by hand or by use of mechanical devices.  Maintain accurate inventory of product on the truck.  Determine optimum truck load configuration, taking into consideration such factors as weight, dimensions, center of gravity, and sequence of delivery.  Must maintain compliance with applicable federal/state regulatory requirements.  Position may require travel to other districts within the Region. Responsible for building relationships which includes providing excellent customer service, placing customer orders and resolving customer issues.  Accountable for ensuring high customer retention.  Anticipate customer needs and works with Supply Chain to order products for delivery. Accompany Customer Care Representatives on routes when not responsible for delivering merchandise.  Troubleshoot and conduct basic preventative maintenance/ equipment service by making minor adjustments and repairs when delivering the product.  Schedule more complicated service requirements for the customer with the SLCT call center.  Work with customers who are delinquent in payment to collect past dues and improve days sales outstanding (DSO). Responsible for merchandising at the customer location.  Communicate and sells company promotional products.High school diploma or equivalent; Outstanding customer service skills Ability to frequently lift and carry products weighing approximately 50 lbs; Ability to work over 40 hours per week; Possess a valid driver's license and a safe driving record; Must comply with State and Federal mandated requirements of controlled substances & alcohol testing;  Must be knowledgeable about and understand current Department of Transportation regulations; Ability to work independently and as a team player in addition to making good business decisions independently; Willing to work overtime as business demands. An Equal Opportunity / Affirmative Action Employer