0953 DEPUTY DIRECTOR III - CHIEF OPERATING OFFICER

0953 Deputy Director III - Chief Operating OfficerRecruitment #PEX-0953-054745

Department:  Health Service System
Date Opened:  3/31/2008
Filing Deadline:  Continuous
Salary:  $116,792 - $149,058



PROFILE OF ORGANIZATION AND POSITION:

The Health Service System (HSS) is the City and County department that purchases and administers non-pension benefits: medical and vision benefits for four major public-sector employers in San Francisco:  the City and County, the San Francisco Unified School District, the San Francisco Community College District and the San Francisco Superior Court.  In addition, HSS, purchases and administers dental, flexible spending account and other benefits that may be available to City and County employees, such as life and disability insurance. The San Francisco Health Service System is dedicated to providing outstanding health and other employee benefits to its members while adhering to the highest standards of customer service.

The Chief Operating Officer (COO) of the Health Service System works closely with the Chief Financial Officer (CFO) and reports directly to the Executive Director.  This position is responsible for managing all aspects of the day-to-day operations of HSS.  Reporting directly to the COO are the Operations Manager, the Operations Management Assistant and the Information Technology (IT) team.



DUTIES:

  Administering all employee benefit programs offered by HSS (HSS Benefit Programs), including medical and dental plans, flexible spending accounts, group life and disability insurance and the management cafeteria plan. Implementing and managing changes to HSS Benefit Programs (including vendor transitions), including responsibility for a smooth and successful annual open enrollment process. Ensuring that appropriate systems are in place for the successful implementation, administration and monitoring of HSS Benefit Programs. Establishing, assessing and reviewing policies and procedures for the administration of HSS Benefit Programs to ensure quality, consistency and fairness. Ensuring compliance of HSS Benefit Programs, including plan documents and annual benefit guides, with policies adopted by the Health Service Board and (working with legal counsel) with all applicable laws, rules and regulations. Developing communications with HSS members (working with the Marketing and Communications Manager) and ensuring the accuracy, clarity and consistency of the contents of such communications. Assisting the Executive Director with the assessment of and design of HSS Benefit Programs. Monitoring and assessing the effectiveness of operations and recommending potential policy, budget, system or other changes to continuously improve operations. Developing and updating functional business requirements specifications for HRIS and other information systems utilized by HSS and overseeing the successful implementation and integration of such requirements into new or existing systems. Building and upgrading high-quality vendor, employer and retirement system interfaces and ensuring that sound operational practices are in place to provide seamless and high quality service to HSS members, as well as financial transparency for financial reporting and projection purposes. Working as a team with the Executive Director and the CFO in the development and monitoring of Departmental budgets and ensuring that reliable operational and system outcomes and metrics are tied to specific funding options Participating in business and strategic planning activities, including recommendations of new or changed objectives and priorities. Developing and implementing processes to improve operational quality and efficiency. Developing and overseeing operational and systems aspects of requests for proposals/information/quotations (working with CFO and Vendor Contracting and Performance Manager) Representing the Department (as assigned) at Health Service Board or other public meetings or in discussions with vendors, employers, retirement system, members or other HSS stakeholders. Overseeing the design, quality and effectiveness of new and ongoing training of HSS operations and IT staff and mentoring and developing the professional growth of direct management reports. Performing other duties and responsibilities as assigned.


COMPENSATION & BENEFITS:

 

NOTE:  The normal annual salary range is $116,792 - $149,058.  Appointments above the maximum of the normal range may be considered based on documented and substantiated recruitment and retention issues or exceptional skills.  A special approval process is necessary for appointment above the normal salary range.

 

In addition to competitive salaries, the City offers flexible benefit plans with pre-tax elections which include: medical and dental insurance; Retirement Plan; Deferred Compensation Plan; Social Security; Long-term Disability Plan; Life Insurance; paid Management Training program; 11 paid holidays per year; 5 floating holidays; 10 to 20 vacation days per year, depending on years of service; and 5 days of paid executive leave per year. 


MINIMUM QUALIFICATIONS:

 

1.  Possession of Baccalaureate degree from an accredited college or university; and

2.  Ten (10) or more years of progressive benefits administration and analysis experience, with at least five (5) years of experience in a high-level management role.



DESIRABLE QUALIFICATIONS:

  Demonstrated experience in a lead business role in the successful design, planning and implementation of at least one major replacement of an organization’s human resource information/payroll system Professional certification such as CEBS strongly preferred Extensive experience and demonstrated skills with People Soft and other human resource information/payroll systems, as well as programs such as MS Office including MS Access Strong technical knowledge of major benefit programs and applicable laws and regulations, such as COBRA, HIPAA and Medicare First-rate oral and written communication skills Excellent interpersonal skills, including the ability to communicate with a highly diverse range of coworkers and stakeholders Demonstrated expertise in developing and implementing business plans and budgets Demonstrated possession of outstanding conceptual, logical and planning abilities Ability to work calmly and effectively and to be flexible in situations under pressure and in a rapidly changing environment Excellent project management skills Strong commitment to outstanding customer service Ability to simultaneously develop hands-on mastery while focusing on big-picture problem-solving and broad-based solutions and improvements Extensive experience managing projects and interfacing collaboratively with staff, stakeholders, and outside vendors in a challenging environment with multiple concurrent projects, changing priorities and resources while meeting deadlines Demonstrated commitment to keeping abreast of industry standards and best practices Attention to detail and ability to work with minimal day-to-day supervision Ability to achieve high quality results at a reasonable cost

 

HOW TO APPLY:

Applications for City and County of San Francisco jobs are being accepted through an online process.  Visit http://www.jobaps.com/sf  to begin the application process. 

  • Click and select the PEX-0953- 054745 announcement
  • Click on “Apply” and read and acknowledge the information
  • Click on “I am a NEW USER” or “I have REGISTERED PREVIOUSLY”
  • Follow instructions given on the screen.

Computer kiosks are located in the lobby of the Department of Human Resources, 44 Gough Street, San Francisco, for use by the public.  The hours of operation are from 8:00 a.m. to 5:00 p.m. Monday through Friday.

The position will remain open until filled.  Qualified applicants are encouraged to file immediately as the receipt of applications may close at any time.

All applicants must include a letter of interest and resume in the “Resume” tab of the online application.

If you have any questions regarding this recruitment or application process, please contact Lillian Chow at (415) 557-4926.

Applicants with disabilities requiring reasonable accommodation for this process must contact Lillian Chow by phone at (415) 557-4926 or if hearing impaired, (415) 557-4810 (TDD), or in writing to the DHR, Class 0953 Chief Operating Officer, 44 Gough Street, San Francisco, CA 94103, Attn: Lillian Chow, as soon as possible.

 MINORITIES, WOMEN AND PERSONS WITH DISABILITIES

ARE ENCOURAGED TO APPLY AN EQUAL OPPORTUNITY EMPLOYER