17261 - Helpdesk Support Technician

CSSS.NET provides Information Technology Engineering Services and Solutions Nationwide.  We serve both Government and Commercial clientele and are an established company with over ten years of business experience and are a prime or subcontractor with multiple agencies including The Department of Veteran Affairs, Center for Medicaid and Medicare Services, Health and Human Services, United States Strategic Command, Air Force Weather Agency, Heath Resources Services Administration among others. 

 

CSSS.NET provides fully integrated solutions spanning all aspects of system/network engineering, system/network administration, data management, Information/Quality Assurance, Full Lifecycle Support, and GIS experience.  We are a GeoSpatial Information System (GIS) Protégé of Northrop Grumman, the second largest defense contractor in the nation, and are a fast growing small business with a clear and actionable future vision in place.  CSSS.NET looks for the right people ready to step up and be part of a dynamic team.

 

If you are looking for a new challenge and a great opportunity to apply your expertise, knowledge, and solving problems skills this job may be for you. 

 

#17261 – Helpdesk Support Technician  

 

Responsibilities:

· Receive, document, assign, troubleshoot, resolve, report and track to completion all end user, workstation and information network issues using a documented process.

· Collect information for service requests through the Help Desk support management tool (currently Remedy) and via telephone or e-mail as appropriate.

· Respond to all problem calls and dispatch of support to the appropriate category of support which may include warranty service providers and external software vendors.

· Track all open support tickets to resolution.

· Provide monthly help desk statistics and status reports in the format directed by the Contracting Officer's Technical Representative (COTR).

· Analyze reported issues and other data to determine trends in problem areas.

· Operate, customize and maintain Help Desk software tools including problem management software, network management software and other related systems.

· Assist in development of applications to be used as Help Desk management and tracking tools.

· Maintain the Help Desk library that includes checklists, technical manuals and guides including standard user application software and hardware. Ensure checklists, technical manuals, knowledge bases and guides are updated with current information, resolution techniques and ensure new problems and their appropriate solutions are included to assist lower level Help Desk representatives and other Help Desk technicians.

· Monitor and maintain all Help Desk software and hardware and ensure all Help Desk systems are compliant with current standards.

 

Experience Requirements:

· Bachelor's degree or equivalent combination of education and experience, Bachelor's degree in computer science or related field preferred

· 3+ years of related experience including understanding of Active Directory, Windows Server, Exchange, and MS-SQL Server administration.

· Helpful, courteous manner, so as to work cooperatively with others

· Able to work well autonomously and with group of other tech consultants as well as with non-technical users

· Effective organizational and communication skills

· Able to prioritize, multitask, and follow-through on user requests

· Able to explain in simple, lay terms to users

· Classes toward Microsoft Certified Systems Administrator (MCSA) a STRONG PLUS!!!!

 

SECURITY REQUIREMENTS

*** MUST HAVE AN ACTIVE SECRET SECURITY CLEARANCE ***

 

Come join our team! CSSS.NET offers competitive salary and benefits includeTuition reimbursementImmediate vesting in our Retirement planCompetitive Health Benefits10 Paid Holidays!!15 PTO Days!

 

Please send your resume in an MS Word document to careers@csss.net