5/6 User Support Analyst D121 22111080H

This position closes May 21st.

CLASS SUMMARY
The Administrative Assistant I works under supervision and is
responsible for researching and preparing reports and developing
and recommending administrative policies and procedures to supervisor.
This position is governed by state and federal laws and agency/institution policy.

EXAMPLES OF WORK
1. Researches and analyzes data pertinent to work programs and/or
agency/institution goals and objectives and prepares reports
explaining findings and recommendations.

2. Assists in developing or revising agency/institution policies,
procedures, and directives based on research findings.  Submits
to supervisor for approval.

3. Compiles financial information used by supervisor to formulate
budget proposals.  Monitors expenditures to ensure optimum
operating efficiency.

4. Reviews and answers or prepares correspondence relating to
agency/institution programs.

5. Interprets agency/institution administrative directives, policies,
and procedures to ensure consistent application.

6. Provides information, assistance, and clarification to
interested parties concerning agency/institution policies and
procedures.

7. Attends workshops and meetings to stay abreast of trends
in applicable areas.

8. Assists supervisor by maintaining appointment calendar,
making travel arrangements, and prioritizing incoming correspondence.

9. May supervise a small administrative support staff by interviewing,
recommending for hire, training, assigning and reviewing work, and
evaluating the performance of incumbents.

10. Performs related responsibilities as required or assigned.

WORKING RELATIONSHIPS
The Administrative Assistant I has regular contact with
agency/institution personnel, the general public, and various
program-related state and federal agencies.

SPECIAL JOB DIMENSIONS
Occasional work other than normal office hours and occasional
in-state travel may be required.

KNOWLEDGES, ABILITIES, AND SKILLS
Knowledge of basic mathematics and statistics.
Knowledge of research and analysis techniques and methods.
Ability to prepare, present, and review oral and written information
and reports.
Ability to research and analyze information.
Ability to develop, interpret, and apply policies and procedures.

MINIMUM QUALIFICATIONS
The formal education equivalent of a bachelor's degree in general
business, public administration, or a related field.

OR

The formal education equivalent of a high school diploma; plus
one year of college coursework in general business, public
administration, or a related field; plus four years' experience
in specialized or a related field applicable to work performed.

Other job related education and/or experience may be substituted
for all or part of these basic requirements upon approval of the
Qualifications Review Committee.