8237 PUBLIC SAFETY COMMUNICATIONS TECHNICIAN

 

CITY AND COUNTY OF SAN FRANCISCO


8237 PUBLIC SAFETY COMMUNICATIONS TECHNICIAN (Amended and Reissued)

Minorities, Women, and Persons with Disabilities are Encouraged to Apply.
An Equal Opportunity Employer
Continuous Testing - PCS-8237-053345

Under general supervision, a Public Safety Communications Technician receives incoming emergency (9-1-1) and non-emergency telephone calls from both the public and public safety agencies.


SALARY: The salary range is: $26.62 - $32.36 hourly, $2,130 - $2,589 bi-weekly, $55,380 - $67,314 annually effective 4/5/08.


(Approximately) New hire bonus, retirement benefits, medical and dental insurance, premiums, floating holidays, tuition reimbursement

and deferred compensation are available.



ESSENTIAL JOB FUNCTIONS:

• Efficiently gather, evaluate, prioritize, and document information from callers and provide appropriate advice and referral

• Process calls in accordance to standards and provide information as appropriate to the public and other agencies

• Provide on the job training

• Perform other duties as required


ESSENTIAL JOB REQUIREMENTS:

• Ability to type on a computer keyboard for prolonged periods of time,

• Ability to maintain a high level of sustained manual dexterity; utilizing a multi-screen Windows based computer system, keyboard, mouse, phone system, headset, and computer touch screens while receiving and processing calls,

• Ability to multi-task in a fast-paced high stress environment,

• Ability to maintain confidentiality of information,

• Ability to maintain knowledge and understanding of public safety policies and procedures for the Department of Emergency

Management, Police, Fire, EMS and other emergency providers,

• Ability to identify area geography and recognize circumstances that pose hazards to public safety field units and the public,

• Maintain all required certifications,

• Ability to report and mobilize as necessary.

WORK HOURS:

The Communication Operations Center operates 24 hours a day, 7 days a week. Technicians work schedules including days, nights,

weekends, holidays, and overtime. Technicians work 8-hour or 10-hours shifts or longer, and must be willing and able to respond, report

and mobilize as necessary.

MINIMUM QUALIFICATIONS

1. One (1) year of verifiable, paid work experience in a public contact position;

2. Possession of a High School Diploma, GED or CA High School Proficiency Exam certification;

3. The ability to type and operate a computer terminal at a speed of 40 words per minute (net). (8237Applicants must submit a Typing

Test Certificate obtained from a typing school or agency, dated within the last 6 months, stating that they meet this requirement.)

The ability will be assessed during the probationary period and appointee may be required to demonstrate his/her ability to type at

the required rate;

4. Applicants must not have been convicted of a felony in this State or of an act in any other state or in any federal jurisdiction, which

would have been a felony conviction in this State (P.O.S.T. Administrative manual-1000 (a)(2)). Criminal records will be carefully

reviewed during the Background Investigation (See Selection Procedures). Candidates also must pass the Background Investigation,

Medical Evaluation and Psychological Evaluation prior to appointment to the position. (See Selection Procedures).

HOW TO APPLY:

Applications and typing certificates must be submitted on-line at www.jobaps.com/sf , application number PCS-8237-053345. On-line

applications will be accepted on a continuous basis. Scan your Typing Certificate as either a JPEG or a PDF file and attach it to this

application under the "Other" tab in the system. If you are not attaching your Typing Certificate on-line, you must submit the Typing

Certificate along with a document cover sheet in person, to the Department of Human Resources at 44 Gough Street, San Francisco, CA

94103 within five (5) days. They will input the information into the computer.

Computer kiosks are located in the lobby of the Department of Human Resources, 44 Gough Street, San Francisco, for use by the public.

Hours of operation are from 8:00 a.m. to 5:00 p.m. Monday through Friday.

Eligible lists will be produced periodically. Receipt of applications may be cut off, suspended or closed at any time depending on the

needs of the Department of Emergency Management.

Minorities, Women, and Persons with Disabilities are encouraged to apply. We are An Equal Opportunity Employer.

SELECTION PROCEDURES:

• Written Test: Candidates will be evaluated in a work sample test, designed to measure aptitude for performing public safety

Technician/Calltaker work such as verbal, reasoning, memory and perception abilities.

Weight:  Pass/Fail

• Oral/Performance Examination: Upon successful completion of the Written Test component, candidates will be tested to

determine their relative knowledge, skill and ability levels in job-related areas. These may include, but are not limited to: oral and

written communication ability, interpersonal ability, the ability to collect information and make sound decisions, and the ability to

perform several tasks simultaneously. Candidates may be required to perform a written exercise as a part of the Oral/Performance

Examination.

Weight:  100%

Candidates who have passed the Written and Oral/Performance Examination will be required to complete and pass the following prior to

appointment:

• Employment, Character and Background Investigation: Prior to appointment, each candidate’s background will be reviewed to

determine fitness for this employment. Information received from candidates is certified by investigation of records held by Criminal

Justice System and DMV, as well as contact with employers and references listed by the candidate. Verification of qualifying work

experience and education will be required at this time. Reasons for rejection include the use of controlled substances, felony

convictions, repeated or serious violations of the law, negative financial/credit history or other relevant factors.

-Criminal history that would preclude access to the California Law Enforcement Telecommunications System (CLETS) is

disqualifying. Applicants on any current probation in this or any other state will be disqualified. Criminal records will be carefully

reviewed; those candidates who do not report their complete criminal history records on their applications will be disqualified.

Deliberate inaccuracies or omissions will be cause for disqualification.

-Candidates are required to undergo a polygraph examination to verify the veracity and accuracy of the information submitted

regarding, but not limited to, the use of controlled substances, driving, criminal, medical and employment history, and other job

related factors. The Department of Emergency Management will disqualify from application individuals who have previously been

rejected for hire based upon conditions which are not subject to change such as Background disqualification on the basis of such

things as felony conviction, involvement in distribution of illegal substances, etc.

Weight:  Qualifying

• Psychological Evaluation: A psychological examination is required prior to appointment. The examination consists of a written test

and a clinical interview to determine the candidate’s fitness for emergency work.

Weight:  Qualifying

• Medical Examination: Prior to appointment, eligible persons must successfully pass a medical examination to determine his/her

ability to perform the essential functions of the job.

Weight:  Qualifying

NOTE:

• Applicants who fail the Written or Oral Examination may retest after 6 months. Applicants that are disqualified during the Employment, Character

and Background Investigation may reapply after (1) one year.

• The Department of Emergency Management now accepts 5 minute typing speed test results provided by other agencies, dated within the last six

months. Typing Certificate as either a JPEG or a PDF file and attach it to this application under the "Other" tab in the system. If you are not

attaching your Typing Certificate on-line you must submit your Typing Certificate, along with a document cover sheet in person, to the Department

of Human Resources, 44 Gough Street, San Francisco, CA 94103 within five (5) days.

• Keep a copy of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned or reissued

• Applicants must pass and maintain continued employment eligibility throughout their employment.

• Qualified applicants will be notified by mail of the date, time, and location of the examinations.

• Qualified applicants with disabilities requiring reasonable accommodation for this examination must contact the Personnel Analyst at (415) 558-

3872, or in writing to The Department of Emergency Management, Human Resources Office, 1011 Turk Street, San Francisco, CA 94102 (specify

Class number 8237 PCS-8237-053345).

• The Certification rule for this examination is Rule of Three Scores.

• All eligible persons who pass the examinations will be placed on the eligible list under waiver pending the successful completion of the

Employment, Character and Background Investigation, Psychological Evaluation, and the Medical Examination.

• All City and County employees are designated by both State and City law as “Disaster Service Workers.”