Grievance Administrative Assistant

Performs advanced administrative program support for the Grievance Administrator in the Benefits Contract division. Works with highly confidential information. Prepares grievance files and responses for the Grievance Administrator’s review. Serves as back-up on specified duties in absence of Grievance Administrator. Prepares special correspondence, reports, studies, forms, and documents. Provides the Grievance Administrator with administrative support including creating, retrieving and maintaining grievance records and filing systems and responding to routine inquiries. Assists in the development of policies and procedures. Plans special meetings and conferences. Develops special administrative analyses and summaries of staff reports and recommendations for review. Researches, composes, designs, or edits agency publications such as brochures, forms, manuals, and charts. Reviews and routes mail.