IT Desktop & Server Support Engineer #1471

Computer Programmer Systems Specialist III

Working Title - IT Desktop & Server Support Engineer



 



The Oklahoma Tax Commission (OTC), a government agency with the State of Oklahoma, is seeking an IT Desktop & Server Support Engineer to join the Enterprise Support & Services group of the IT Division.

 

The successful candidate must be a “hands-on” technical leader with the capacity to take ownership of the desktop and server enterprise.  Technical skills should be represented by industry recognized certifications and should include support and management of desktop operating systems (Windows XP), Windows Server Administration (2003), PC & server hardware/software, and Thin client (Citrix) environments.  The candidate must be able to successfully use technical expertise to install, diagnose, repair, maintain, and upgrade, all Windows desktops & server hardware and software to ensure optimal systems performance. Must be able to practice and delivery seasoned customer service skills in a demanding service-oriented environment.  Candidates must possess outstanding communication and interpersonal skills, and have the ability to work within a team environment. Excellent listening and analytical skills are essential, along with the ability to remain calm under pressure while working in a focused manner.  The ability to train others is a plus.

 

Job Responsibilities: Installing and configuring enterprise PCs, Servers and peripheral devices, in support of a 1000+ user environment Provide hardware and software support for PCs, Servers and peripherals. Troubleshoot and resolve system issues through analytical and problem solving skills Implement, maintain and support 2003 Active Directory environment Troubleshoot, test, maintain, and support, windows servers, desktop computers, and other peripherals throughout the enterprise Support, maintain, and manage, a clustered Microsoft Exchange environment Support, maintain, and manage, a Citrix thin client environment. Coordinate with other IT Division functional areas and business units as necessary to maintain and support the enterprise Desktop and Server environment Responsibilities may require on call for after-hours emergencies and support Solutions will require applicants to have excellent scripting and automation skills to develop solutions for enterprise-specific solutions Strong team skills and a customer-support background
handling complex hardware and software systems.

 

Position Requirements: 

·  Degree in Computer Science, MIS, CIS, or related discipline.  Other degreed disciplines will be considered if Microsoft Certifications are earned.

·  Microsoft Certifications in one or more of the following:

o Microsoft Certified Technology Specialist (MCTS)

o Microsoft Certified IT Professional (MCITP)

o Microsoft Certified Systems Administrator (MCSA)

o Microsoft Certified Systems Engineer (MCSE)

o Microsoft Certified Desktop Support Technician (MCDST)

·  All Windows operations - NT/2000/2003 Server, MS Exchange, VPN's, backups, Antivirus, Networking, active directory, and Outlook

·  Experience implementing and supporting a Windows 2003 Active Directory Network.

·  Experience with MS Exchange, IIS, ISA, & SQL Server

·  Experience managing MS Security (Patch Management) and updates

·  Experience with virtualization (VMWare)

·  Knowledge of Citrix environments

·  Knowledge of popular MS Windows PC software programs, including Microsoft Office, Adobe Acrobat, and Internet Explorer

·  Understanding of networking concepts including TCP/IP, WINS, DNS, and DHCP.

·  Understanding of backup, restore, and disaster recovery methodologies

·  Strong, well-respected technical leadership skills and personality, with sense of ownership and personal responsibility



Employment with the OTC offers benefits which include medical, dental, life, disability and vision insurance, medical and health care reimbursement programs, retirement plan, deferred compensation plan, paid holidays and longevity payments.  Employees earn 3 weeks annual and 3 weeks paid sick leave in the first year of employment.