Implementation Manager (PBGS) - Lanham

Business/Strategic Management Reference Id: 72363 Career Level: Manager (Manager/Supervisor of Staff) Implementation Manager (PBGS) - Lanham PBGS is a division of Pitney Bowes, Inc., a strong company with an 80+year history in mailing that expanded into all aspects of document management. PBGS provides administrative and support services to various government agencies by focusing on solutions through technology, processes and people. What exactly are our business services? In short, we handle the administrative responsibilities of government agencies - managing an agency's mail and distribution center, running a copy center, delivering faxes, providing secretarial support, ordering and stocking supplies, and more.  PBGS also offers other business solutions, including high-volume print and production mail, records management, desktop publishing, electronic documents, and business recovery services. What's the result? PBGS lets customers focus on growing their businesses while our teams support their operation. The Implementation Manager is a highly visible position reporting to the Director of Business Planning and Performance. As an Implementation Manager, you will be responsible for leading post sales service and product implementation projects and will serve as the primary point of contact for the client and organization during the project start up phase. The Implementation Manager will serve as the primary point of contact for the customer/client and organizationally across both Pitney Bowes Government Solutions (PBGS) and Pitney Bowes Management Services (PBMS) during the implementation phase of a project to successfully build customer relationships and ensure satisfaction.  Primary duties of the Implementation Manager include project plan development, resource need estimation, project plan execution, customer interfacing, internal and external reporting, creating and maintaining comprehensive project schedules, overseeing product and service installs, accurately reporting project status in a timely fashion, and ensuring assigned tasks are accomplished so that projects are delivered on time and within budget.  Key responsibilities include: Ensure the successful implementation of the PBGS solution for assigned accounts. Provide project leadership for both PBGS and client teams through turnover of all PBGS services/products to local operations management for ongoing support. Ensure alignment of project expectations and critical success factors between PBGS and client teams. Oversee the project preparation and planning functions; develops the project plan and integrated master schedule with the client and PBGS teams. Coordinate communication and status updates between all internal resources and ensures the project team meets expected SLA guidelines. This position will coordinate with Sales, Operations and other PBGS/PBMS functional areas to ensure timely start-ups that meet contractual obligations. Reviews detailed plans for alignment and ensures resolution of all issues. Serve as the primary project level liaison for the client throughout the project. Develops and maintains key project documents and manages overall project issues list to insure timely resolution. Regularly reviews overall project progress with client and PBGS teams. Serve as the overall project escalation point for client and internal PBGS and PB resources and facilitates resolution of issues impacting project progress including client expectations. Insures projects are implemented on-time, on-budget and with excellent customer satisfaction. Provide the PBGS project team members with immediate feedback on their performance relative to the project. Document each member's performance at the completion of each project, and provides the Implementation Manager with input for the completion of performance appraisals. Provide summary at the completion of each project detailing positive and negative aspects of each installation as well as potential improvement opportunities for future projects. PBGS is currently seeking a top notch Implementation Manager able to work in a fast paced environment. This individual must have previous experience managing implementation goals related to revenue and profitability with proven customer relationship building and negotiation skills. The ideal candidate must be able to demonstrate the following qualifications:  Minimum of a Bachelor's Degree in Business Administration, Project Management or Information Systems required or the equivalent in education and experience. Minimum 7 to 10  years relevant business experience in project management, service delivery and solutions support required.  Certification in Project Management: PMP or Six-Sigma required Microsoft Office applications experience required and MS Project experience a plus. Background in mail, high volume print, distribution and or logistics is ideal. Experience with vendor/partner management servicing government agencies is preferred. Proven ability to implement solutions on-time, within budget, and with excellent customer satisfaction Strong client relationship skills and service orientation, ability to work in a demanding, client-focused, team environment. Candidate must demonstrate leadership skills, excellent verbal, written communication and presentation skills  Candidate must also demonstrate the ability to work under pressure of time constraints, manage conflict resolution and handle multiple projects simultaneously. Relevant certificates a plus Ability to travel to multiple site locations as requiredPBGS offers a wage and benefits package including Medical, Dental, Time Off with Pay, 401K, Tuition Reimbursement, and much more. Qualified candidates should apply online at www.pb.com/careers for consideration. PBGS is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply.